SHELLY-ANN JOSEPH
Hermittage Road, St. Margarets Village,Claxton Bay
Summary
Results-focused Individual who thrives in fast-paced, deadline-driven environments. Friendly and reliable, solid team player with upbeat, positive attitude, and commitment to providing excellent customer service. Adept at accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in any given task and is looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
National Maintenance Training and Security Co. Ltd
SAN JUAN, ARANGUEZ
09.2019 - Current
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Adhered to social distancing protocols and wore mask or face shield.
HSSE ASSISTANT
Magic Mist Services Limited, MMSL
ARANGUEZ , SAN JUAN
12.2017 - 05.2019
- Prepared variety of different written communications, reports and documents.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
FINANCIAL CHECKER
BEAVER'S DISTRIBUTORS LIMITED
SAVONETTA POINT LISAS, COUVA TABAQUITE REGION
03.2015 - 05.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Assisted customers in making payments for purchases plus services rendered
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Consulted with customers regarding needs and addressed concerns; delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team-building activities to enhance working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service; remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Operated cash register, collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier Supervisor
NP Service Station
CHASE VILLAGE, CHAGUANAS
03.2010 - 05.2014
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Built positive relationships with customers to increase repeat business.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Resolved customer issues for front-line throughout station by employing strong operations knowledge and problem-solving abilities.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Monitored areas for security issues and safety hazards.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Quickly and accurately counted drawers at start and end of each shift.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Mentored team members to enhance professional development and accountability in workplace.
- Analyzed data and profit and loss statements to compose station budget.
Education
Bachelor of Science Degree - Occupational Safety, Health & The Environment
CIPRIANI COLLEGE OF LABOUR AND CO-OPERATIVE STUDIES
VALSAYN11.2022
Associate of Science - Occupational Safety and Health
CIPRIANI COLLEGE OF LABOUR AND COOPERATIVE STUDIES
VALSAYN11.2015
Skills
- Superior customer service
- Cashing Operation Training
- Computer Literacy Training
- Computerized Accounting
- Office Skills
- Communication
- File and records management
- Conflict resolution techniques
- Stationary surveillance
- Theft Prevention Training
- Telephone reception
- Clerical support
- CCTV Surveillance
- Criminal Law Knowledge
- Emergency Response Training ( First Aid/CPR/AED)
- Arrest procedures
- Job safety & Risk analysis training
- Safety and Security
- Administrative support
- Route Dispatch
Certification
# 1 - OSHA 30 hrs. for Construction Safety Industry # 2 - Job Safety Analysis & And Risk Assessment # 3 - Tool box Talk # 4 - Security Officer Basic Training # 5 - Crowd Management Safety Training # 6 - Emergency Care First Aid / CPR / AED # 7 - Computer Literacy # 8 - Cashing #9 - Practical Accounting / Computerized Accounting & Office Skills # 10 - Telephone Operator / Receptionist # 11 - Alarm Centre System Operator # 12 - English for Business Communications Level II. # 13 - Medical Office Assistant
Affiliations
Presently serving on Union Village Council Executive Committee as the Youth Officer for the growth and development of the community to establish social network, motivate youths, and to provide other support services for the enhancement of my community.
Accomplishments
- Successfully completed Precepted security training program.
- Served as a Treasurer on CCLCS Alumni Association.
- Supervised team of six (6) staff members.
- Used Microsoft Excel to develop Gap Compliance Analysis.
Timeline
SECURITY OFFICER
National Maintenance Training and Security Co. Ltd
09.2019 - Current
HSSE ASSISTANT
Magic Mist Services Limited, MMSL
12.2017 - 05.2019
FINANCIAL CHECKER
BEAVER'S DISTRIBUTORS LIMITED
03.2015 - 05.2017
Cashier Supervisor
NP Service Station
03.2010 - 05.2014
Bachelor of Science Degree - Occupational Safety, Health & The Environment
CIPRIANI COLLEGE OF LABOUR AND CO-OPERATIVE STUDIES
Associate of Science - Occupational Safety and Health
CIPRIANI COLLEGE OF LABOUR AND COOPERATIVE STUDIES
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