Shelly-Ann Maraj
La Romaine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
EKG Technician
South West Regional Health Authority
San Fernando
05.2021 - Current
- Participated in continuing education courses related to new developments in cardiac care technology.
- Maintained accurate records of patient data, test results, and other relevant information.
- Ensured that all safety protocols were followed at all times while performing EKG tests on patients.
- Checked the condition of electrodes before each use to confirm proper functioning.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Worked closely with nurses to provide assistance during emergency situations involving heart problems.
- Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
Customer Service Representative
South West Regional Health Authority
San Fernando
09.2020 - 05.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted in conducting of interviews for the position of Driver at the institution.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance during the Covid19 period.Booking of appointments for the vaccine.
Clerk 1
South west Regional Health Authority
San Fernando
09.2016 - 09.2020
- Maintained and updated filing systems both manually and electronically.
- Compiled information from various sources into required formats for use in reports or other documents.
- Greeted visitors and customers in a professional manner.
- Assisted with the preparation of presentations or other projects as needed.
- Helped formulate process flow charts.
- Daily monitoring systems with client feedback.
- ED Quality Circle Meetings.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered customer inquiries via phone and email.
Education
Certificate in Quality Management -
Training Institute Of Higher Learning
08-2024
Certificate in Spanish -
Synergy Institute of Learning
San Fernando08-2020
Communication Skills -
Synergy Institute of Learning
San Fernando07-2020
Cerificate in Customer Service -
Synergy Institute of Learning
San Fernando07-2020
Member of The Swrha HICS - Hospital Command Incident System
South West Regional Health Authority
11-2019
Electrocardiograph Technicians License -
American Medical Certification Association
NJ,USA02-2019
Secondary School Certificate -
Gasparillo Secondary School
Gasparillo 06-2005
Skills
- Patient Communication
- ECG rhythm interpretation
- Problem-solving abilities
- Effective Communication
- Time management abilities
- Adaptability and Flexibility
- Decision-Making
- Team Collaboration
- Analytical Thinking
- Active Listening
- Problem-Solving
- Continuous Improvement
Timeline
EKG Technician
South West Regional Health Authority
05.2021 - Current
Customer Service Representative
South West Regional Health Authority
09.2020 - 05.2021
Clerk 1
South west Regional Health Authority
09.2016 - 09.2020
Certificate in Quality Management -
Training Institute Of Higher Learning
Certificate in Spanish -
Synergy Institute of Learning
Communication Skills -
Synergy Institute of Learning
Cerificate in Customer Service -
Synergy Institute of Learning
Member of The Swrha HICS - Hospital Command Incident System
South West Regional Health Authority
Electrocardiograph Technicians License -
American Medical Certification Association
Secondary School Certificate -
Gasparillo Secondary School
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