Shelly Ann Parris
Port of Spain
Summary
To become a qualified ACCA accountant where I can utilize my skills and experience to deliver exceptional service with honesty and integrity. Committed to enhancing customer satisfaction and contributing positively to the organization's success.
Overview
19
19
years of professional experience
Work History
Office Assistant / Customer Service Representative
09.2022 - Current
- Prepare and reconcile daily Transaction and Remittance Reports
- Submit daily Biller Reports to the Finance department for payment processing
- Manage Collection Point and Customer Reversals efficiently
- Generate monthly Biller Invoice Reports and PBS Invoices for Billers
- Maintain Collection Point inventory effectively
- Respond to support emails and social media inquiries promptly
- Resolve queries from Collection Points, Billers, and Customers in a courteous manner
- Provide administrative support to the unit as required
- Ensure adherence to the Company’s Health, Safety, and Environmental (HSE) policies
- Provide backup support to the Office Assistant (Reconciliation)
Customer Service Representative
09.2020 - 09.2022
- Investigated variances for cash and card reconciliation across 30 locations to collect outstanding funds
- Assisted with weekly commission investigations and verified commission invoices
- Prepared financial source documents for invoices, including transactions and card charge re-billing
- Managed monthly accruals and reversal journals; prepared remittances to Billers averaging $30M - $55M per month
Customer Service Representative
06.2018 - 09.2020
- Conducted cash and card reconciliation investigations to recover outstanding funds for 30 locations
- Assisted in weekly commission audits and verified invoices from 30 locations & 19 Billers
- Handled preparation of invoices and remittance documents with accuracy; managed monthly remittances ranging from $30M - $55M
Customer Service Representative
07.2011 - 06.2018
- Reconciled cash and card transactions for 80+ locations
- Responsible for remittance preparation to Billers, managing amounts between $20M - $35M monthly
- Investigated variances and prepared monthly accruals and reversal journals in a timely manner
Inventory Clerk
04.2009 - 06.2011
- Entered cost dockets from Custom Department into billing systems accurately
- Enter Rental assets into the Billing system
- Prepared shipping reports and adjustment memos for monthly stock assessments
Call Center Operator
04.2006 - 03.2009
- Managed incoming calls and transferred inquiries to relevant departments
- Resolved customer and technician issues via email and phone
- Scheduled technicians for follow-ups on customer complaints
Education
ACCA Level 2 -
Sital College of Tertiary Education LTD
12.2010
ACCA Certified Account Technician - Practical Accounting
School of Practical Accounts and Accounts Services
12.2010
Practical Accounting - Practical Accounting, Creation of Accounting Systems, Computerized Accounting
School of Practical Accounts and Accounts Services
10.2005
2 CXC O Levels - Mathematics, Office Procedure
Modern Business Commercial School
08.2002
Microsoft Word (Certificate) - Introduction to Business Software
Delta Soft Computer Training and Services
08.1998
3 CXC O Levels - Principle of Accounts, Principle of Business, English
Evening School Program
06.1997
Skills
- Interpersonal skills
- Problem-solving skills
- Analytical skills
- Communication abilities
- Customer service abilities
crafting, reading
Crocheting, needle point, fabric painting
Timeline
Office Assistant / Customer Service Representative
09.2022 - Current
Customer Service Representative
09.2020 - 09.2022
Customer Service Representative
06.2018 - 09.2020
Customer Service Representative
07.2011 - 06.2018
Inventory Clerk
04.2009 - 06.2011
Call Center Operator
04.2006 - 03.2009
ACCA Certified Account Technician - Practical Accounting
School of Practical Accounts and Accounts Services
Practical Accounting - Practical Accounting, Creation of Accounting Systems, Computerized Accounting
School of Practical Accounts and Accounts Services
2 CXC O Levels - Mathematics, Office Procedure
Modern Business Commercial School
Microsoft Word (Certificate) - Introduction to Business Software
Delta Soft Computer Training and Services
3 CXC O Levels - Principle of Accounts, Principle of Business, English
Evening School Program
ACCA Level 2 -
Sital College of Tertiary Education LTD
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