Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Shemuel Charles

Shemuel Charles

Summary

Skilled in building bridges and cementing connections with co-workers and stakeholders to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving objectives with consistency. Service-driven team player with a record of providing high-quality support. Takes great pride in the quality of work and look for new challenges that will allow me to become a strong individual who can elevate the people around me.

Overview

4
4
years of professional experience

Work History

Trainee Engineer

Nestle
03.2022 - Current
  • Assisted in completing partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Troubleshoot equipment breakdowns and perform preventive maintenance on machines throughout factory. Eg palletizer, filling machines , and cardboard packers.
  • Adhered to safety policies, procedures, and regulatory criteria to maximize preventive controls.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Participated in meetings, providing valuable input on ongoing projects and proposals.
  • Handled administrative tasks such as answering phones, replying to emails, ordering materials and keeping workspace clean and organized.
  • Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.

Customer Service Representative

Housing Development Cooperation
Port-of-Spain
01.2020 - 03.2022
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Schedule viewings with interested clients for potential sales at Housing Developments.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Conducted daily maintenance checks on vacant units at Housing Developments this included inspecting units for potential water damage, observing potential structural defects, and examining units for any signs of damage from external forces.
  • Liaise with contractors to release keys to facilitate remedial works in unoccupied units.
  • Liaising with property manager to address issues.
  • Conducting walkthroughs with prospective buyers.
  • Facilitating payments for Rent-To-Own tenants, retrieving bank receipts and payments from mailboxes.
  • Oversee remedial works done in unoccupied units and tenants'/homeowners' units.

Electrician's Assistant

Self Employed
San Juan
09.2018 - 12.2019
  • Pulled wire through conduits and through holes in walls and floors.
  • Maintained organized supply of commonly used electrical parts to support typical needs.
  • Completed routine electrical systems maintenance such as checking and changing out light bulbs.
  • Assisted in Installation and testing of new fixtures according to project specifications.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Read and interpreted drawings to provide wiring layouts for new installations

Assistant Industrial Engineer

Trinidad Matches Ltd.
Mount Hope
09.2017 - 11.2017
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in continuous improvement by generating suggestions, andengaging in problem-solving activities to support teamwork.
  • Conducted Time Studies and Motion analysis exercises to propose potential solutions for increase in productivity and reduction of wastage in company.

Assistant Purchaser

Caribbean Communications Network Television 6
Port-of-Spain
07.2012 - 08.2012

Receiving stock: directing items from suppliers, issuing stock,

  • receiving, and issuing foreign items, Making and processing
  • purchase orders for foreign and local suppliers, checking
  • inventory for the month-end stock count.

Education

Certificate - Principles of Real Estate

UWI School of Business & Applied Studies Ltd.
Port Of Spain, POS
11.2022

Bachelor of Science - Manufacturing And Design Engineering

University of Trinidad & Tobago
San Fernando, Trinidad & Tobago
11.2018

Skills

  • Positive Personality
  • Customer Retention Strategies
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • De-escalation Techniques
  • Resourceful
  • CAD Literate
  • Quick Learner
  • Hard Worker

Timeline

Trainee Engineer

Nestle
03.2022 - Current

Customer Service Representative

Housing Development Cooperation
01.2020 - 03.2022

Electrician's Assistant

Self Employed
09.2018 - 12.2019

Assistant Industrial Engineer

Trinidad Matches Ltd.
09.2017 - 11.2017

Assistant Purchaser

Caribbean Communications Network Television 6
07.2012 - 08.2012

Certificate - Principles of Real Estate

UWI School of Business & Applied Studies Ltd.

Bachelor of Science - Manufacturing And Design Engineering

University of Trinidad & Tobago
Shemuel Charles