Shennel Berot Rouse
Santa Cruz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optical Assistant
Global Eyes Optical
04.2023 - 05.2024
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
Optical Service Rep.
Unicomer Trinidad Ltd
02.2014 - 12.2022
- Presented and explained optical products
- Responded to customer calls and emails to answer questions about products and services.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Operated in dynamic, high-volume environments to provide skilled assistance to a variety of customers each day.
- Accepted payments and updated accounts with latest information.
- Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
Attendant/Cashier
True Value
06.2012 - 12.2012
- Provided exceptional customer service
- Processed sales transactions
- Maintained a clean and organized checkout environment
- Balanced cash drawers and reconciled transactions
- Contributed to a positive store atmosphere.
Education
BISHOP ANSTEY HIGH SCHOOL EAST
07.2011
Skills
- strong Interpersonal and communication skills
- Product Upselling and Cross Selling
- Customer Service
- Insurance processing
- Product Knowledge
- Honest and Dependable
- Goal-Driven
- Decision-Making
Certification
Certificate in Supervisory Management
Timeline
Optical Assistant
Global Eyes Optical
04.2023 - 05.2024
Optical Service Rep.
Unicomer Trinidad Ltd
02.2014 - 12.2022
Attendant/Cashier
True Value
06.2012 - 12.2012
BISHOP ANSTEY HIGH SCHOOL EAST
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