Sherina Rahaman
Summary
Accomplished Operations & Business Analytics Manager with a proven track record at General Accident Insurance (T&T) Ltd, enhancing productivity and aim to improve operational efficiency. Excellent in operations management and leadership, demonstrated through strategic process improvements and effective team development. Skilled in documentation and reporting, with a knack for fostering strong interpersonal relationships. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Manager- Operations & Business Analytics
General Accident Insurance (T&T) Ltd
Port Of Spain, Trinidad
09.2024 - Current
- Ensuring efficient workflow and processes within the UW department.
- Oversee the AR Underwriting team, the registry team, and the branch network team.
- Implementing process improvements to enhance productivity and reduce costs.
- Manage resources effectively to meet workload demands and achieve departmental objectives.
- Overseeing customer service operations to maintain high levels of customer satisfaction.
- Handling complex customer complaints and ensuring timely resolution.
- Managing the performance of team members through ongoing coaching, regular one-on-ones, appraisals, and the development of training programs.
- Monitor and supervise staff attendance, punctuality, vacations, sick leave, and contingent leave, and approve leave for the UW Team as required.
- Liaise with team leads to ensure that branches are open for business at the required time.
- Liaise with Team Leads to ensure there is adequate staffing at branch locations, inclusive of managing leave and absences.
- Supervise your team through the delegation, distribution, control, and monitoring of work.
- Monitor the achievement of goals and targets for each team member within your subsection of the Department
- Adhere to and enforce the company’s policies, rules, and regulations.
- Approve refunds, and make technical decisions.
- Responsible for providing production and RSA reports having defined periodicity (weekly, monthly, quarterly, biannually, and annually), inclusive of ad hoc reports.
- Monitor loss ratios of brokers to highlight critical issues, namely high claim pay-out trends and their possible causes.
- Provide training for underwriting staff.
- Analyzing data and undergo pricing/rate changes to staff, agents and brokers.
Assistant Manager- Business Development & Operatio
General Accident Insurance (T&T) Ltd
Port Of Spain, Trinidad
08.2023 - 09.2025
- Develops and executes strategic initiatives that support profit, growth, retention, and customer service objectives.
- Has operational and administrative oversight of the Business Development and Registry teams.
- Assists with technical quotations.
- Prepares binder and print facility renewals.
- Assists the Underwriting and Business Development Manager in conducting reviews of underwriting processes and practices, and provides suggestions and executes agreed-upon strategies and tasks to upgrade system integrity, operational efficiency, effectiveness, and professionalism.
- Prepares regular and ad hoc reports, interprets figures to understand any specific issues, monitors, and analyzes trends.
- Prepares management reports, compilations, and data analytics as required for production.
- Assists in the preparation of RI reports, as required.
- Assists the Manager of Business Development and Underwriting in reviewing administrative forms and product-related materials, and proposes necessary changes to the manager to ensure the contents are aligned with underwriting guidelines and processes, as well as providing seamless customer experiences.
- Supervises underwriters, ensuring they underwrite properly, using sound judgment, and within company and departmental standards.
- Conduct motor training and escalated motor requests for all production.
- Monitors broker (targets and quotas), and the monthly budget.
- Assist in AR follow-ups for brokers and accounts queries, where required.
- Monitors customer follow-up for policy renewals.
- Manages customer queries and complaints, which have been escalated from the branches.
- Monitors/supervises staff attendance, punctuality, vacations, sick leave, and contingent leave, and approves leave for the Business Development and Registry teams as required.
- Motivates, coaches, and mentors the team, and suggests opportunities for reward and recognition to the BD Manager.
- Conducts employee Mid-year and End of Year Performance Reviews for the Business Development and Registry team.
- Supervises your team through the delegation, distribution, control, and monitoring of work.
- Monitors the achievement of goals and targets for each team member within your subsection of the department.
- Adheres to and enforces the company’s policies, rules, and regulations.
Motor Underwriter
Massy United Insurance Limited
Port Of Spain, Trinidad
12.2016 - 04.2025
- Worked with brokers to review, accept or deny new and renewal business.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Underwriting fleet policies.
- Renewal reviews distributions to different units.
- Renewal scrutiny of policies
- Day to Day servicing of brokers.
- Handling underwriting queries of any nature.
Business Development Underwriter
General Accident Insurance (T&T) Ltd
Port Of Spain, Trinidad
04.2020 - 07.2020
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.
- Reviewed property appraisals to ensure accurate valuation and compliance with standards.
- Implemented underwriting strategies to minimize risk and maximize profitability.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Day to Day servicing of broker.
- Broker visits.
- Renewal scrutiny of policies.
- Providing motor training for underwriting staff.
- Training of new members of staff.
Underwriter 1
Guardian General Insurance Limited
Port Of Spain, Trinidad
01.2014 - 11.2016
- Gathered and analyzed information to determine risk acceptability.
- Day to Day servicing of brokers and walk in customers.
- Negotiating premiums for new policies and renewals.
- Renewal policy reviews.
- Claims diaries reviews.
- Monthly reports of assigned portfolio.
- Handling underwriting queries of any nature.
Education
Diploma in Insurance - Insurance
Chartered Insurance Institute
LondonCertificate of Insurance - Insurance
Chartered Insurance Institute
London10-2016
Bachelor of Science - Economics
The University of The West Indies
Trinidad05-2010
CAPE - 8 CAPE LEVEL PASSES
Lakshmi Girls Hindu College
Trinidad06-2013
CXC - 7 CXC LEVEL PASSES
Lakshmi Girls Hindu College
Trinidad06-2008
Skills
- Customer service-oriented
- Operations management
- Documentation and reporting
- Leadership skills
- Excellent organizational skills
- Strong interpersonal and communication skills
Timeline
Manager- Operations & Business Analytics
General Accident Insurance (T&T) Ltd
09.2024 - Current
Assistant Manager- Business Development & Operatio
General Accident Insurance (T&T) Ltd
08.2023 - 09.2025
Business Development Underwriter
General Accident Insurance (T&T) Ltd
04.2020 - 07.2020
Motor Underwriter
Massy United Insurance Limited
12.2016 - 04.2025
Underwriter 1
Guardian General Insurance Limited
01.2014 - 11.2016
Diploma in Insurance - Insurance
Chartered Insurance Institute
Certificate of Insurance - Insurance
Chartered Insurance Institute
Bachelor of Science - Economics
The University of The West Indies
CAPE - 8 CAPE LEVEL PASSES
Lakshmi Girls Hindu College
CXC - 7 CXC LEVEL PASSES
Lakshmi Girls Hindu College
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