Sherma Francis-Logan
Siparia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Pastry Chef
Puff N" Stuff Catering
09.2018 - Current
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinated with kitchen staff to guarantee timely delivery of all cakes and desserts.
- Assist in Personalized creations for holidays, weddings, graduations, and personal events.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Supervisor, Paradise Plum Cafe
National Center For Persons With Disabilities
08.2005 - 11.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Food Preparation Worker
Private Cafe
02.2001 - 08.2005
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
Sales Clerk
Head To Toe Shoe Store
12.1994 - 01.2001
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
Tamboo Bamboo Restaurant
04.1989 - 12.1993
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Food And Nutrition And Culinary Arts
San Fernando Technical Institute
San Fernando, Trinidad And TobagoSkills
- Presentation Management
- Ingredient Sourcing
- Restaurant Experience
- Customer service
- Time management
- Sanitation practices
- Team leadership
- Kitchen Safety
Timeline
Pastry Chef
Puff N" Stuff Catering
09.2018 - Current
Supervisor, Paradise Plum Cafe
National Center For Persons With Disabilities
08.2005 - 11.2017
Food Preparation Worker
Private Cafe
02.2001 - 08.2005
Sales Clerk
Head To Toe Shoe Store
12.1994 - 01.2001
Customer Service Representative
Tamboo Bamboo Restaurant
04.1989 - 12.1993
Food And Nutrition And Culinary Arts
San Fernando Technical Institute
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