Sherma Francis-Logan
Siparia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Pastry Chef
Puff N" Stuff Catering
Circular Road, San Fernando
09.2018 - Current
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinated with kitchen staff to guarantee timely delivery of all cakes and desserts.
- Assist in Personalized creations for holidays, weddings, graduations, and personal events.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Supervisor, Paradise Plum Cafe
National Center For Persons With Disabilities
San Fernando General Hospital
08.2005 - 11.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Food Preparation Worker
Private Cafe
San Fernando General Hospital
02.2001 - 08.2005
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
Sales Clerk
Head To Toe Shoe Store
High Street, San Fernando
12.1994 - 01.2001
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
Tamboo Bamboo Restaurant
High Street, San Fernando
04.1989 - 12.1993
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Food And Nutrition And Culinary Arts
San Fernando Technical Institute
San Fernando, Trinidad And TobagoSkills
- Presentation Management
- Ingredient Sourcing
- Restaurant Experience
- Customer service
- Time management
- Sanitation practices
- Team leadership
- Kitchen Safety
Timeline
Pastry Chef
Puff N" Stuff Catering
09.2018 - Current
Supervisor, Paradise Plum Cafe
National Center For Persons With Disabilities
08.2005 - 11.2017
Food Preparation Worker
Private Cafe
02.2001 - 08.2005
Sales Clerk
Head To Toe Shoe Store
12.1994 - 01.2001
Customer Service Representative
Tamboo Bamboo Restaurant
04.1989 - 12.1993
Food And Nutrition And Culinary Arts
San Fernando Technical Institute