SHERMAN SINGH
276 LALTOO TRACE PENAL
Summary
Proven Customer Service Officer II at WATER & SEWERAGE AUTHORITY, adept in account management and fostering customer focus. Excelled in mentoring and enhancing service processes, significantly improving customer satisfaction. Skilled in data entry and adept at resolving issues, demonstrating a strong ability to anticipate customer needs and deliver exceptional support.
Overview
24
24
years of professional experience
Work History
Customer Service Officer II
WATER &SEWERAGE AUTHORITY
SAN FERNANDO
08.2000 - Current
- Mentored junior team members and managed employee relationships.
- Resolved customer issues in an efficient and timely manner.
- Developed strategies to improve customer service processes and procedures.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer their questions and encouraged them to continue with their payments
Education
Occupational Health And Safety
NEBOSH
02-2006
GED -
SAN FERNANDO TECHNICAL INSTITUTE
12-1998
High School Diploma -
PALO SECO SECONDARY SCHOOL
09-1992
Skills
- Account investigation
- Customer focus
- Account management
- Customer support
- Data entry
- Documentation and reporting
Timeline
Customer Service Officer II
WATER &SEWERAGE AUTHORITY
08.2000 - Current
Occupational Health And Safety
NEBOSH
GED -
SAN FERNANDO TECHNICAL INSTITUTE
High School Diploma -
PALO SECO SECONDARY SCHOOL
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