SHERRY ANN WILLIAMS
Maloney Gardens
Summary
To become part of a challenging position in an organisation where excellent communication and good inter-personal skills will be needed.
Overview
19
19
years of professional experience
Work history
Import/Export Logistics Coordinator
BARADA MANAGEMENT SERVICES
09.2022
- To assist and support the activities of the Purchasing and Logistics function within the company
- Assist the Director in negotiating and completing freight rate with suppliers for optimal cost and delivery time of containers
- Tracking of all shipments (Import / Export) ensuring effective delivery time
- Creation and maintenance of Import and Export files for accurate evaluation
- Confirm booking with various carriers for all export shipments
- Submit all relevant documents pertaining to inbound shipments to the Broker for vetting
- Proactive liaison with the Broker to ensure timely deliveries of cargo for Customs screening and delivery to warehouse
- To check all worksheets ensuring correct Duty and Vat is applied for shipments before sending to Accounts for payment
- Weekly reporting to Directors on expected shipments for Imports and outgoing Exports
- Managing transportation of containers with Hauliers
- Ensuring application for Insurance are submitted before containers arrival to port
- To verify Insurance invoices are checked and approved for payment
- Acting as a liaison between the Broker and the Company for all Customs related payments and charges, ensuring timely payments
- Maintaining and ensuring the safe and timely pick-up and delivery of shipments to reduce rent or demurrage
- To ensure demurrage invoices are checked and approved for payment
- Evaluate and reconcile discrepancies with demurrage invoices
- Responsible for ensuring the Asycuda Prepayment account is updated and monthly reports generated for Directors
- Log all sample invoices and Airway bills for viewing by the Purchasing team.
Customer Care Specialist
RAMPS LOGISTICS
10.2021 - 08.2022
- Be an expert on the products and services offered by the company with the ability to manage operations
- Ensure effective and efficient communication with customers
- Ensure all documents for Customs Clearance are received and vetted
- To work directly with the internal departments to gather information to resolve any customer related matters in a timely and effective manner
- Liaise with the clerks at the various bonds to ensure customer’s cargo are logged for clearance
- Manage the invoicing process which includes verifying and signing off all invoices
- Maintain key performance indicators (KPI)
- Assist in planning and implementing department goals while making recommendations to management
- Attend all required daily / weekly meetings with the customer
- Liaise with the customer’s haulers to ensure shipments are collected and delivered
- Ensure that documents received from customer for clearance contains all relevant information.
Sales Support / CSR
MANUCHAR TRINIDAD LIMITED
03.2021 - 10.2021
- Assist the Sales Team in acquiring, compiling, and presenting data for special projects
- Prepare/Receive credit application for approval by Accounts Manager
- Deal with sales enquiries/ customer queries - walk in, over the phone, social media etc
- Prepare quotes/ receive orders and pass for approval/processing
- Prepare/Receive KYC for approval by Sales Manager
- Manage the invoicing process which includes verifying and signing off all invoices
- Request Export/Import rates from the various Agents and propose best possible option for shipping.
Inside Sales Co-ordinator
PEREZ Y CIA
12.2015 - 05.2020
- Work closely with the Account Executives
- Co-ordination of shipments from port of loading to destination for various customers
- Ensure that customers are updated with all information relevant to their cargo as well as vessel schedule updates
- Liaise with Port Authority to confirm arrivals of containers for Exports and Imports
- Telemarketing of new and existing customers
- Liaising directly with Cosco Regional team to ensure they are informed of all local updates
- Providing outstanding Customer Service to Internal and External customers
- Telemarketing of existing and new customers.
Inside Sales & Support Representative
CMA-CGM
01.2007 - 11.2015
- Work with the Marketing Manager on functions such as: Co-ordination of shipments from port of loading to destination for various customers
- Ensure that the CRM (Customer Relation Management) is updated weekly
- Assist the Commercial Manager in planning strategies and implementing them for improving sales target
- Liaise with Port Authority to confirm arrivals of containers for Exports and Imports
- Ensuring customers are notified of updates regarding schedule changes etc… Assist the Account Executives with the collection of outstanding payments
- Providing outstanding Customer Service to Internal and External customers
- Telemarketing of existing and new customers
- Provide extensive support to the Customer-Care Team in Demurrage queries.
Commercial Supervisor Relief
CMA-CGM
07.2013 - 11.2013
- Report to the Commercial Manager with functions related to Market Research
- Provide Head Office with statistical reporting for period
- Calculate commission for the Account Executives
- Conduct and calculate the Benchmark for Manager’s review.
Customer Service Representative
Mediterranean Shipping Company
01.2006 - 01.2007
- Ensure that customer satisfaction is priority
- Ensure that documentation to clear containers is verified
- Upload of Information on company system (MYOB)
- Prepare documents for delivery.
Receptionist/Administrative Assistant
G &M Foods Ltd.
01.2004 - 01.2006
- Answer telephone calls, re-direct them to the appropriate department, take messages and ensure that they have been adequately served
- Receive packages and mail and distribute to the respective parties
- Politely welcome all customers and direct them to the appropriate department
- Filing of sales invoices, receipts and cheques payment voucher
- Typing of all letters to dispatch to various organizations
- Data Entry requirements for product codes.
Education
Diploma in Business Admin. & Management -
Institute of Commercial Management (UK)
Certificate in Computer Literacy - undefined
Business Institute & Technology Centre
CXC General Proficiency Level - undefined
Malick Senior Comprehensive School
14 Plus Examination - undefined
St. James Government Secondary
Certificate in Bible Theology - undefined
West Indies School of Theology
Custom
Reading Autobiographies, corresponding with individuals and Teaching Sunday school
Accomplishments
AWARDS
- 2009 Most Outstanding Customer Service Award / Cma Cgm
- 2011 Most Outstanding Customer Service Award / Cma Cgm
- 2012 Outstanding Teamwork / Cma Cgm
Timeline
Import/Export Logistics Coordinator
BARADA MANAGEMENT SERVICES
09.2022
Customer Care Specialist
RAMPS LOGISTICS
10.2021 - 08.2022
Sales Support / CSR
MANUCHAR TRINIDAD LIMITED
03.2021 - 10.2021
Inside Sales Co-ordinator
PEREZ Y CIA
12.2015 - 05.2020
Commercial Supervisor Relief
CMA-CGM
07.2013 - 11.2013
Inside Sales & Support Representative
CMA-CGM
01.2007 - 11.2015
Customer Service Representative
Mediterranean Shipping Company
01.2006 - 01.2007
Receptionist/Administrative Assistant
G &M Foods Ltd.
01.2004 - 01.2006
Diploma in Business Admin. & Management -
Institute of Commercial Management (UK)
Certificate in Computer Literacy - undefined
Business Institute & Technology Centre
CXC General Proficiency Level - undefined
Malick Senior Comprehensive School
14 Plus Examination - undefined
St. James Government Secondary
Certificate in Bible Theology - undefined
West Indies School of Theology