Summary
Overview
Work history
Education
Custom
Accomplishments
Timeline
Generic
SHERRY ANN WILLIAMS

SHERRY ANN WILLIAMS

Maloney Gardens

Summary

To become part of a challenging position in an organisation where excellent communication and good inter-personal skills will be needed.

Overview

19
19
years of professional experience

Work history

Import/Export Logistics Coordinator

BARADA MANAGEMENT SERVICES
09.2022
  • To assist and support the activities of the Purchasing and Logistics function within the company
  • Assist the Director in negotiating and completing freight rate with suppliers for optimal cost and delivery time of containers
  • Tracking of all shipments (Import / Export) ensuring effective delivery time
  • Creation and maintenance of Import and Export files for accurate evaluation
  • Confirm booking with various carriers for all export shipments
  • Submit all relevant documents pertaining to inbound shipments to the Broker for vetting
  • Proactive liaison with the Broker to ensure timely deliveries of cargo for Customs screening and delivery to warehouse
  • To check all worksheets ensuring correct Duty and Vat is applied for shipments before sending to Accounts for payment
  • Weekly reporting to Directors on expected shipments for Imports and outgoing Exports
  • Managing transportation of containers with Hauliers
  • Ensuring application for Insurance are submitted before containers arrival to port
  • To verify Insurance invoices are checked and approved for payment
  • Acting as a liaison between the Broker and the Company for all Customs related payments and charges, ensuring timely payments
  • Maintaining and ensuring the safe and timely pick-up and delivery of shipments to reduce rent or demurrage
  • To ensure demurrage invoices are checked and approved for payment
  • Evaluate and reconcile discrepancies with demurrage invoices
  • Responsible for ensuring the Asycuda Prepayment account is updated and monthly reports generated for Directors
  • Log all sample invoices and Airway bills for viewing by the Purchasing team.

Customer Care Specialist

RAMPS LOGISTICS
10.2021 - 08.2022
  • Be an expert on the products and services offered by the company with the ability to manage operations
  • Ensure effective and efficient communication with customers
  • Ensure all documents for Customs Clearance are received and vetted
  • To work directly with the internal departments to gather information to resolve any customer related matters in a timely and effective manner
  • Liaise with the clerks at the various bonds to ensure customer’s cargo are logged for clearance
  • Manage the invoicing process which includes verifying and signing off all invoices
  • Maintain key performance indicators (KPI)
  • Assist in planning and implementing department goals while making recommendations to management
  • Attend all required daily / weekly meetings with the customer
  • Liaise with the customer’s haulers to ensure shipments are collected and delivered
  • Ensure that documents received from customer for clearance contains all relevant information.

Sales Support / CSR

MANUCHAR TRINIDAD LIMITED
03.2021 - 10.2021
  • Assist the Sales Team in acquiring, compiling, and presenting data for special projects
  • Prepare/Receive credit application for approval by Accounts Manager
  • Deal with sales enquiries/ customer queries - walk in, over the phone, social media etc
  • Prepare quotes/ receive orders and pass for approval/processing
  • Prepare/Receive KYC for approval by Sales Manager
  • Manage the invoicing process which includes verifying and signing off all invoices
  • Request Export/Import rates from the various Agents and propose best possible option for shipping.

Inside Sales Co-ordinator

PEREZ Y CIA
12.2015 - 05.2020
  • Work closely with the Account Executives
  • Co-ordination of shipments from port of loading to destination for various customers
  • Ensure that customers are updated with all information relevant to their cargo as well as vessel schedule updates
  • Liaise with Port Authority to confirm arrivals of containers for Exports and Imports
  • Telemarketing of new and existing customers
  • Liaising directly with Cosco Regional team to ensure they are informed of all local updates
  • Providing outstanding Customer Service to Internal and External customers
  • Telemarketing of existing and new customers.

Inside Sales & Support Representative

CMA-CGM
01.2007 - 11.2015
  • Work with the Marketing Manager on functions such as: Co-ordination of shipments from port of loading to destination for various customers
  • Ensure that the CRM (Customer Relation Management) is updated weekly
  • Assist the Commercial Manager in planning strategies and implementing them for improving sales target
  • Liaise with Port Authority to confirm arrivals of containers for Exports and Imports
  • Ensuring customers are notified of updates regarding schedule changes etc… Assist the Account Executives with the collection of outstanding payments
  • Providing outstanding Customer Service to Internal and External customers
  • Telemarketing of existing and new customers
  • Provide extensive support to the Customer-Care Team in Demurrage queries.

Commercial Supervisor Relief

CMA-CGM
07.2013 - 11.2013
  • Report to the Commercial Manager with functions related to Market Research
  • Provide Head Office with statistical reporting for period
  • Calculate commission for the Account Executives
  • Conduct and calculate the Benchmark for Manager’s review.

Customer Service Representative

Mediterranean Shipping Company
01.2006 - 01.2007
  • Ensure that customer satisfaction is priority
  • Ensure that documentation to clear containers is verified
  • Upload of Information on company system (MYOB)
  • Prepare documents for delivery.

Receptionist/Administrative Assistant

G &M Foods Ltd.
01.2004 - 01.2006
  • Answer telephone calls, re-direct them to the appropriate department, take messages and ensure that they have been adequately served
  • Receive packages and mail and distribute to the respective parties
  • Politely welcome all customers and direct them to the appropriate department
  • Filing of sales invoices, receipts and cheques payment voucher
  • Typing of all letters to dispatch to various organizations
  • Data Entry requirements for product codes.

Education

Diploma in Business Admin. & Management -

Institute of Commercial Management (UK)

Certificate in Computer Literacy - undefined

Business Institute & Technology Centre

CXC General Proficiency Level - undefined

Malick Senior Comprehensive School

14 Plus Examination - undefined

St. James Government Secondary

Certificate in Bible Theology - undefined

West Indies School of Theology

Custom

Reading Autobiographies, corresponding with individuals and Teaching Sunday school

Accomplishments

AWARDS


  • 2009 Most Outstanding Customer Service Award / Cma Cgm
  • 2011 Most Outstanding Customer Service Award / Cma Cgm
  • 2012 Outstanding Teamwork / Cma Cgm

Timeline

Import/Export Logistics Coordinator

BARADA MANAGEMENT SERVICES
09.2022

Customer Care Specialist

RAMPS LOGISTICS
10.2021 - 08.2022

Sales Support / CSR

MANUCHAR TRINIDAD LIMITED
03.2021 - 10.2021

Inside Sales Co-ordinator

PEREZ Y CIA
12.2015 - 05.2020

Commercial Supervisor Relief

CMA-CGM
07.2013 - 11.2013

Inside Sales & Support Representative

CMA-CGM
01.2007 - 11.2015

Customer Service Representative

Mediterranean Shipping Company
01.2006 - 01.2007

Receptionist/Administrative Assistant

G &M Foods Ltd.
01.2004 - 01.2006

Diploma in Business Admin. & Management -

Institute of Commercial Management (UK)

Certificate in Computer Literacy - undefined

Business Institute & Technology Centre

CXC General Proficiency Level - undefined

Malick Senior Comprehensive School

14 Plus Examination - undefined

St. James Government Secondary

Certificate in Bible Theology - undefined

West Indies School of Theology

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SHERRY ANN WILLIAMS