Shinelle Pemberton
Chaguanas,CHA
Summary
Proven Member Care Coordinator at Eastern Credit Union, adept in process improvement and staff training, enhanced team productivity and customer satisfaction significantly. Skilled in Microsoft Office and relationship building, I spearheaded strategic plans and developed key reports, driving data-driven decisions and fostering professional growth through workshops. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in Business Administrative principles, business processes and customer service best practices.
Overview
15
15
years of professional experience
Work History
Member Care Co-ordinator
Eastern Credit Union
La Joya, St Joseph, Trinidad And Tobago
01.2009 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Education
Writing Effective Policies And Procedures
Arthur Lok Jack Global School of Business
Mt Hope, Trinidad And Tobago05.2024
Online Business Process Re-engineering
SBCS Global Learning Institute
Mount Hope, Trinidad And Tobago04.2024
Train The Trainer With Emotional Intelligence
SBCS Global Learning Institute
Mount Hope, Trinidad And Tobago04.2024
Business Process Engineering For Digital Transform
Arthur Lok Jack Global School of Business
Mount Hope, Trinidad And Tobago02.2022
Fundamentals of AML-CTF' Training
UWI School of Business And Applied Studies Limited
Port Of Spain, Trinidad And Tobago06.2021
Customer Service
University of The West Indies Open Campus
St Augustine, Trinidad And Tobago11.2020
Supervisory Management I
University of The West Indies Open Campus
St Augustine, Trinidad And Tobago11.2020
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Process Improvement
- Microsoft Office
- Staff Training
- Policy and procedure modification
- Report Preparation
- Policy Development
Hobbies
Hiking
Timeline
Member Care Co-ordinator
Eastern Credit Union
01.2009 - Current
Writing Effective Policies And Procedures
Arthur Lok Jack Global School of Business
Online Business Process Re-engineering
SBCS Global Learning Institute
Train The Trainer With Emotional Intelligence
SBCS Global Learning Institute
Business Process Engineering For Digital Transform
Arthur Lok Jack Global School of Business
Fundamentals of AML-CTF' Training
UWI School of Business And Applied Studies Limited
Customer Service
University of The West Indies Open Campus
Supervisory Management I
University of The West Indies Open Campus