Shiniece Brewster
Call Center Agent
San Fernando,Trinidad & Tobago
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
RISKCO Rescue and Safety Solutions Ltd
San Fernando
2021.06 - 2022.09
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Clerk 1
North West Regional Health Authority
Port Of Spain/St. James , TT
2014.01 - 2015.01
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Resolved customer complaints through effective communication techniques.
- Printed out hard copies of documents for distribution or archival purposes.
- Answered telephone calls and directed inquiries to appropriate personnel.
- Greeted visitors and scheduled appointments for staff members.
- Compiled information from various sources for statistical analysis.
- Operated copy machines and fax machines to produce duplicates of documents as needed.
- Provided administrative support to office staff, including filing and organizing paperwork.
- Provided customer service assistance by responding to questions via phone or email.
- Reviewed documents before submission to ensure accuracy of content.
- Analyzed typewritten and printed materials for mistakes, correcting before disseminating.
- Answered telephone to facilitate general information in response to public or office inquiries.
- Provided excellent customer service to ensure satisfaction.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered customer inquiries via phone and email.
- Verified accuracy of all paperwork prior to submission for processing.
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Administrative Assistant
OJT
San Fernando
2011.01 - 2013.01
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Education
High School Diploma -
University of Trinidad And Tobago
San Fernando 2022-08
Bachelor of Science - Manufacturing And Design Engineering
University of Trinidad And Tobago
CouvaSkills
- Quality Assurance
- Data Entry
- Report Preparation
- Complaint resolution
- Call Control
- Payment Processing
- Customer Relationship Management
- Verbal and written communication
- Database Research
- Account Management
- Resolving issues
- Call Center Operations
- Interpersonal Skills
- Problem-solving skills
- Office Administration
- Bookkeeping
- Filing
- Scheduling
Languages
English
First Language
Timeline
Administrative Assistant
RISKCO Rescue and Safety Solutions Ltd
2021.06 - 2022.09
Clerk 1
North West Regional Health Authority
2014.01 - 2015.01
Administrative Assistant
OJT
2011.01 - 2013.01
High School Diploma -
University of Trinidad And Tobago
Bachelor of Science - Manufacturing And Design Engineering
University of Trinidad And Tobago
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