SHIRIMATIE RESHMA RAMNANAN
Penal,TT
Summary
Multifaceted Office Administrative leader offering 10+ years of experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in planning, directing and implementing business process strategies. Excellent communication and people skills with extensive strategic planning and time management capabilities .
Overview
13
13
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Wellness & Health Coaching, Herbalife Nutrition
2020.06 - Current
- Successfully coached 5 to 10 clients daily resulting in a 67% increase in client’s satisfaction during their weight loss journey
- Worked independently and performed 80 - 100 daily cold calls, educating customers and building relationships
- Developed weight loss programme with a team of 20 health coaches attracting 100+ clients interested in fitness
- Increased sales from online marketing 35% with email campaign focusing on specific zones within the region
- Used prioritization skills to complete high-importance tasks before working on low-importance tasks resulting in an 18% decrease in daily work stress
- Built a business team of over 20 registered life and health coaches ver a 6 months period
- Self-produced over 10k sales over 4 months
- Created a 6 months plan based on each client’s personal wellness goals
- Created a brand with more than 5000 followers in all social media platforms.
Events Manager
Reshma Events Creations
2017.01 - Current
- Organized facilities and managing all events details such as décor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc
- Executed processing of vendor contracts and implemented a standardized process, reducing contract discrepancies by 90%
- Reduced needed budget for social events by 15% from vendor replacement.
Marketing Coordinator
Social Media, Couva Ultrasound Solutions
2021.01 - 2021.04
- Orchestrated new social media marketing campaign resulting in a 309% increase in online leads generated in Q1 2020
- Analyzed 10 KPI’s , including engagements, likes and reach to ensure ROIs over 60%
- Established networks with 50+ social media influencers with 5+ key audiences, ensuring marketing campaigns reached target audience through trusted sources
- Contributed to the 27% growth of combined social media platforms during tenure by posting social media content and followers engagement
- Expanded all social media accounts that improved followers by 50% leading to an increase in 7 to 10 customer walk-ins daily
- Decreased average customer wait time for service requests by 3% company-wide by creating email response templates.
Business Development Manager
Auto Planet Limited
2016.09 - 2018.01
- Developed regional ad campaigns that elevated walk-in traffic 48% and increased sales 31%
- Increased sales from online marketing 35% with email campaign focusing on specific zones within the region
- Boosted company revenue by 30% during the first year of employment
- Managed and maintained a portfolio of over 100 business clients
- Researched and built relationships with 20+ new clients by planning approaches and pitches
Administrative and Communication’s Assistant
Territorial Oilfield Management Services Ltd
2012.04 - 2015.10
- Successfully provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects which resulted in smoother daily operations
- Scheduled and coordinated meetings and travel arrangements for line managers and supervisors with 100% accuracy
- Transformed manual processes into a computerized, well-documented standard operating procedures system (SOP) of vendor contracts and implemented a standardized process, reducing contract discrepancies by 90%
- Spearheaded a record-keeping process reorganization that led to a 20% time savings across the administrative team during the first year of employment
- Managed 100 clients' data quarterly and maintained individual customer service about up-to-date knowledge of account changes, operations, and financial options
- Provided constant and reliable administrative support to 7 office team members.
Education
Diploma - Mental Health
Online) Health and Nutrition Life Coach Certification - undefined
Professional Certificate Events Management - undefined
Bachelor of Arts - undefined
George Washington University
Post MBA Professional Certificate - Business Administration
Arthur Lok Jack Graduate School of Business Trinidad
2015.01 - 2016.01
Master of Business Administration - Leadership, Entrepreneurship & Innovation
Anglia Ruskin University
Upper Honors - Business Management
Anglia Ruskin University
Certificate in Clerk Typist - undefined
Certificate in PeachTree Accounting - undefined
Diploma - Computer
Literacy Certificate in Basic Conversational Spanish - undefined
Barrackpore Senior Comprehensive School
First Aid & CPR - undefined
Fire Warden Training - undefined
Skills
Strategic planning
undefinedCertification
HIGHLIGHTS/RECOGNITIONS/VOLUNTEER WORK.
Timeline
Marketing Coordinator
Social Media, Couva Ultrasound Solutions
2021.01 - 2021.04
Wellness & Health Coaching, Herbalife Nutrition
2020.06 - Current
Events Manager
Reshma Events Creations
2017.01 - Current
Business Development Manager
Auto Planet Limited
2016.09 - 2018.01
Post MBA Professional Certificate - Business Administration
Arthur Lok Jack Graduate School of Business Trinidad
2015.01 - 2016.01
Administrative and Communication’s Assistant
Territorial Oilfield Management Services Ltd
2012.04 - 2015.10
Diploma - Mental Health
Online) Health and Nutrition Life Coach Certification - undefined
Professional Certificate Events Management - undefined
Bachelor of Arts - undefined
George Washington University
Master of Business Administration - Leadership, Entrepreneurship & Innovation
Anglia Ruskin University
Upper Honors - Business Management
Anglia Ruskin University
Certificate in Clerk Typist - undefined
Certificate in PeachTree Accounting - undefined
Diploma - Computer
Literacy Certificate in Basic Conversational Spanish - undefined
Barrackpore Senior Comprehensive School
First Aid & CPR - undefined
Fire Warden Training - undefined
HIGHLIGHTS/RECOGNITIONS/VOLUNTEER WORK.
Attended Arthur Lok Jack Graduate School of Business “Woman in Leadership Spirit 2016” Conference – featuring Dawnna St. Louis, Game Changer and Business Maven.
Attended Arthur Lok Jack Graduate School of Business (DLIC 2016)- Distinguished Leadership & Innovation Conference – Featuring Prof. Donald Sull.
Awarded Employee of the quarter (April – June 2013) at Touchstone Exploration (Trinidad) for Performance, dedication and Perseverance.
Member of Young Leader of America Initiative(YLAI) 2016.
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