Shirland Lynch
St Joseph
Summary
Accomplished professional with expertise in supervisory management and project management, specialising in implementing drug court initiatives. Demonstrates proficiency in managing e-mail and electronic messages, alongside advanced certifications such as Certified Hacking Forensics Investigator, Certified Information Systems Security Professional, and Certified Ethical Hacker. Skilled in C-Cure System Management, Network+, and Microsoft Office applications, complemented by a strong background in customer service and PC repairs and maintenance. Experienced Pre-School Teacher II with a commitment to fostering educational growth. Aspires to leverage technical skills and leadership capabilities to drive organisational success.
Overview
29
29
years of professional experience
2014
2014
years of post-secondary education
Work history
Service Desk Supervisor
Judiciary of Trinidad and Tobago
01.2020 - 06.2025
- Supervise technicians at the Service Desk.
- Team member on the policy upgrades.
- Coordinates tasks among the Service Desk team, refining /improving processes.
- Perform Tier 1 and 2 level troubleshooting skills.
- Assign Service Desk tickets to the appropriate category, priority, team, and technician; ensure SLA adherence; escalate tickets; generate monthly metrics and reports.
- Provides first-level diagnosis, analyzes, troubleshoots, and resolves computer hardware, software, network, telecommunications, and court procedural problems.
- Attend to issues raised by Judicial Officers.
- Provide Helpdesk reports weekly, monthly, or upon request to ICT Managers.
- Manage the team for Inventory Management.
ICT Technical Officer
Judiciary of Trinidad and Tobago
01.2006 - 01.2020
- Provide support to end-users.
- Communicate effectively: able to explain complex processes in easy-to-understand terms for the end-users.
- Maintain, troubleshoot, and provide support to Servers, Computers, Printers, Fax Machines, Copiers, Scanners, Audio Digital Recordings Systems, Projectors, Video Conference Systems, JEMs, TTJim, Virtual Court, and Share Point.
- Assist in the administration of the helpdesk system.
- Provide support for helpdesk services.
- Provide support for mail, web, and internet services.
- Provide support to remote (at home) users.
- Assign helpdesk tickets to the Technician.
- Installation of Software, configuration, and upgrade of Computer Systems and Laptops.
- Assist with Inventory Management System.
- Liaise with supplies and vendors to purchase stock and repair warranty equipment.
- Configure and setup Voice over IP phones.
- Troubleshoot and testing, of the network.
- Crimping of Network Cables.
- Configure and provide support to VM ware machines.
- Demonstrate and train users on how to use the calendaring system for the courtroom.
- Train end-users on work procedures, processes, and the use of software products.
- Train the entire Judiciary staff on the new TTJim Software.
Computer Operator/ATM Operator
Eastern Credit Union
01.2000 - 01.2006
- Monitor and support Think Client Users.
- Provide support for users on the AS400 platform.
- Backup AS/400 servers.
- Perform daily, monthly, quarterly and yearly report processing.
- Create AS/400 queries.
- Process and maintain all ATM cards for the organization.
- Implementation of procedure and processing of new ATM system.
- Provide support to customers with ATM issues.
- Monitor the ATM Machines.
- Manage support and troubleshoot the ATM server.
Preschool Teacher
Eastern Credit Union
01.1997 - 01.1999
- Plan and implement activities to meet the children's physical, emotional, intellectual, and social needs in the program.
- Provide adequate equipment and activities.
- Ensure equipment and the facility are clean, well-maintained, and safe at all times.
- Provide weekly and monthly schedules of activities.
- Always provide appropriate supervision.
Education
Bachelor of Science Degree - Information System Management
UWI School of Business and Applied Studies Limited (trading as ROYTEC)
Associate degree - Information System Management
UWI School of Business and Applied Studies Limited (trading as ROYTEC)
ACP Certificate - undefined
School of Accounting and Management
Skills
- Supervisory Management
- Project Management
- Implementing Drug Court
- Managing E-Mail & Electronic Messages
- Certified Hacking Forensics Investigator
- Certified Information Systems Security Professional
- Certified Ethical Hacker
- C-Cure System Manager
- Network
- Microsoft Office User Specialist
- Customer Service
- PC repairs and Maintenance
- Pre-School Teacher II
Custom
Drug Treatment Court Steering Committee, 01/01/12, 12/31/17 E-Filing/Advancement in Technology from the AI Summit Train the Trainer Team for Audio Digital Recordings TTJim Implementation Team Develop and execute a training plan for TTJim software.
Timeline
Service Desk Supervisor
Judiciary of Trinidad and Tobago
01.2020 - 06.2025
ICT Technical Officer
Judiciary of Trinidad and Tobago
01.2006 - 01.2020
Computer Operator/ATM Operator
Eastern Credit Union
01.2000 - 01.2006
Preschool Teacher
Eastern Credit Union
01.1997 - 01.1999
Associate degree - Information System Management
UWI School of Business and Applied Studies Limited (trading as ROYTEC)
ACP Certificate - undefined
School of Accounting and Management
Bachelor of Science Degree - Information System Management
UWI School of Business and Applied Studies Limited (trading as ROYTEC)
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