Shirley Lee Pow
Color Technician
Lp 55 Persad Street, Blue Range, Diego Martin Trinidad
Summary
I have consistently proven my ability to provide excellent customer service and color matching. Great work ethic and uncompromising integrity. A highly dependable, ethical, and reliable person that blends organizational, technical, and business acumen. Works effectively to solve critical problems, and prioritize crucial tasks while maintaining the high standards expected of my role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Supervisor/Color, Matching Technician
THOMAS & SONS LIMITED
03.2010 - Current
- Receive, approve and process job orders
- Prepare financial documents, prove register, for petty cash weekly
- Manage inventory system, prepare requisitions
- Maintain sales target through excellent customer service
- Train new employees by company standards
- Production technical service of paint preparation
- Visit clients to collect patterns weekly
- Received and tagged products, and replenished shelves in an organized manner
- Provision of technical advice to the cashier and secure cash from daily retail sales
- Assisted with handling difficulties while managing customer credit collections.
- Improved customer satisfaction scores through excellent customer service
- Resolved issues through active listening and open-ended questioning, escalating major problems to color matching.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using MYOB system.
Sales Clerk/Paint Technician
PEAKE TRADING COMPANY LIMITED
Port Of Spain
11.2007 - 04.2010
- Managing Intergenerational Team
- Conflict
Customer Service Representative/Acting Supervisor
JUST CD’S LIMITED
02.2000 - 08.2007
- Exceptional customer support cash, credit/debit cards etc
- Prepared requisition order assigned areas
Terminal Operator
D & K INVESTMENTS
05.1997 - 11.1999
- Registers, balanced drawer at end of shifts clean manner messages
PARTNERSHIP PROGRAMME
YOUTH TRAINING
02.1996 - 08.1996
Education
Associate Degree in Psychology - Psychology
College Technology And Applied Arts of Trinidad &
City Campus03.2023
CXC - Social Studies
Private School
Port Of Spain06.2016
CXC - Principles of Business
Private School
Port Of Spain06.2015
Diploma - Human Resources Management
Cipriani College of Labour & Co-Operative Studies
Valsayn07.2014
Certificate - Human Resources Management
Cipriani College of Labour & Co-Operative Studies
Valsayn07.2013
Certificate - Occupational Safety And Health
Cipriani College of Labour & Co-Operative Studies
Valsayn07.2012
CXC - English A
Private School
Port Of Spain06.2009
Skills
- Customer Loyalty
- Performed Various Coloring Techniques
- Communication
- Team Management
- Maintaining Clean Work Areas
- Office Supplies and Inventory
- Bank Transaction Processing
- Customer Relationship Management
- Office Support
- Phone Inquiries
- Problem-Solving
- Calling Customer
- Administrative Support
Certification
- The Officium Training Limited
- Managing Intergenerational Team Conflict
- 11th & 13th 2021
- The Officium Training Limited
- Conflict Resolution For The Work Place
- 26th & 28th 2021
- Automotive Art
- Vehicle Refinishing
- August 20 - 22, 2018
- The University Of The West Indies
- Interior Decoration
- 2008/2009
- Youth Training And Partnership Employment Programme
- Career Enhancement
- September 1992- July 1993
- Youth Training And Partnership Employment Programme
- Typing and Copying Services
- October 1992- July 1993
- Youth Training And Partnership Employment Programme
- Cookery for Small Caterers
- August 1991- June 1992
Hobbies
I enjoy volleyball, reading and sight seeing
references
Will be provided upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Branch Supervisor/Color, Matching Technician
THOMAS & SONS LIMITED
03.2010 - Current
Sales Clerk/Paint Technician
PEAKE TRADING COMPANY LIMITED
11.2007 - 04.2010
Customer Service Representative/Acting Supervisor
JUST CD’S LIMITED
02.2000 - 08.2007
Terminal Operator
D & K INVESTMENTS
05.1997 - 11.1999
PARTNERSHIP PROGRAMME
YOUTH TRAINING
02.1996 - 08.1996
Associate Degree in Psychology - Psychology
College Technology And Applied Arts of Trinidad &
CXC - Social Studies
Private School
CXC - Principles of Business
Private School
Diploma - Human Resources Management
Cipriani College of Labour & Co-Operative Studies
Certificate - Human Resources Management
Cipriani College of Labour & Co-Operative Studies
Certificate - Occupational Safety And Health
Cipriani College of Labour & Co-Operative Studies
CXC - English A
Private School
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