Knowledgeable about Procurement procedures, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Versatile in hospitality and tourism offering years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Outgoing and friendly receptionist skills delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Multi-faceted and resourceful with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications. Executive-level Duty Manager and professional communications representative for corporate-level decision-makers. Tech-savvy individual employs in-depth knowledge Microsoft Dynamics. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Field. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Hardworking Logistic Coordinator skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 10 years of industry experience. Demonstrated success in contributing to team objectives. Diligent Inventory Specialist with talent for working with diverse product lines and multiple store locations.
Hi, I’m
Shivanee Bridgemohan
LOGISTICS COORDINATOR
Aranguez
Summary
Overview
18
years of professional experience
Work History
MEMORY BANK COMPUTERS
Logistics Coordinator Warranty
04.2017 - Current
Job overview
- Issue Warranty parts to Service Department.
- Reorder Warranty parts for Stock.
- Return defective parts to manufacturer.
- Labeling all parts.
- Pack parts in relevant designated location.
- Tracking all incoming parts.
- Print delivery notes for all parts issued to the relevant departments.
- Monitoring all warranty parts used for jobs and generate report.
- Shipping parts back to suppliers where needed to process claims.
- Developed team communications and information for meetings.
- Generate part orders reports to process daily parts orders.
- Proper discarding of defective parts to the relevant recycle plants and disposal companies.
- Arrange deliveries of Warranty part replacements to customers.
- Warranty defective items to various suppliers and brands.Preparing customs documents to (Return to Vendor) defective items and arrange shipping with various couriers.
- Tracking outgoing shipments to see that they arrive at their shipping location.
- Billing of Purchase Orders.
- Dispatching drivers for customer orders.
- Planning and creating daily Delivery Schedules for drivers.
- Planning and arranging deliveries with customers.
- Receiving stock into Inventory Management Software .
MEMORY BANK COMPUTERS
LOGISTICS COORDINATOR-WAREHOUSE
10.2011 - 07.2017
Job overview
- Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Verified accurate account invoicing through collaboration with accounting department.
- Generated all documentation and information required for customer shipments.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Collaborated with relevant department staff to facilitate smooth materials returns to correct vendors.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Coordinated dispatching of 3-4 drivers to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Produced weekly status reports detailing logistic operations and problems.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Oversee the packing and transportation process and ensure safe and timely movement of equipment.
- Dispatch drivers to customer sites to deliver purchase orders fulfilled.
- Ship goods back to suppliers (RMA) which may be faulty or orders that has been duplicated.
- Create Daily Delivery/Pickup schedules with regard to pickups and deliveries of service equipment to be collected or repaired.
- Ensure repairs are properly completed within a specified time.
- Respond to emergencies and undertake corrective measure to ensure uninterrupted movement of goods to customers per agreed SLA.
- Monitor and prepare daily, weekly, monthly reports.
- Monitor system to ensure on-time pickup and delivery to meet customer requirements (“track and trace”).
- Update and maintain worksheet on database and indicate updated status, i.e.
- Document goods received from suppliers including Warranty Parts and send information to the relevant departments.
- Flag and track of Outstanding customer Orders.
- Receive incoming equipment and supplies into accounting software.
- Note any discrepancies (SHORTAGES or DAMAGES), immediately informing the Supervisor or Manager and taking the necessary steps to rectify the problem.
- Advise Management Logistics/Accounts and Sales Staff of goods received.
- Check weekly backorder report to highlight critical items that have not been received.
- Assist Stores Clerk with rotation of stock and physical inventory.
- Handled high-volume paperwork and collaborated with department to resolve invoicing and shipping problems.
MEMORY BANK COMPUTERS
Logistics Coordinator Ecal, Student Laptop Support
01.2011 - 01.2012
Job overview
- Worked closely with Logistics Coordinator to maintain optimum levels of communication to effectively and efficiently complete projects.
- Prepare monthly reports for machines repaired,parts used,graphical charts showing fluctuation in use of various types of parts used daily
- Prepare delivery schedule for Depots located around Trinidad and Tobago for pickups and delivery of equipments.
- Tracking all incoming and outgoing repairs.
- Close all jobs on the Accounting System.
- Send report on stock level of parts to order and current stock levels
- QRC repaired devices to ensure there are no issues before returning to customers.
- Call customers to schedule drop of and pickup of their repaired devices.
- Liaise with Depots to track all repairs collected and delivered to the various locations.
- Sent weekly reports of devices at each Depot to manage efficient flow of repair process.
SOPHIA PROPERTIES
PROJECT ADMINISTRATOR
02.2010 - 01.2011
Job overview
- Minute the outcomes of meetings and ensure distribution of minutes and presentations to all stakeholders.
- Assist the project manager with updates to the Project schedules - Support the Project Manager in the running of project sponsor and project progress meetings, minute taking, presentation and coordination activities including venues.
- Record the project actual in the appropriate tracking mechanisms to enable early detection of issues, ensuring corrective action and escalation where appropriate in support of the Project Manager.
- Assist the design and graphic concepts of the company's website .(Independently Assigned) - Create flow diagrams for software creation.
- Manage content for Customers website.
- Manage customer service interactions.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Communicated with all stakeholders on job milestones.
- Established clear priorities and production quality standards.
- Set and revised production schedules to meet changing demands.
TROPIKIST BEACH HOTEL
RECEPTIONIST- FRONT OFFICE SUPERVISOR - DUTY MANAGER
Job overview
- Assist in scheduling and delegating work to the Front Desk, Reservations, PBX, Bell, Valet and - Assist with check in and check out of customers from the hotel.
- Oversee daily operational issues.
- Assist in the training, development and direction of the Hotel Front Desk, Reservations, PBX, Bell, Valet and Transportation departments.
- Ensure all management directions and guest special requests or needs are properly noted in the Micros Property Management System for action by the appropriate hotel department prior to check-in.
- Prepare all weekly and monthly reports in accordance with required quality standards and established deadlines.
- Responsible for marketing the Hotel as well as creating marketing strategies to obtain customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Collected, sorted, distributed and sent mail and packages.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
TROPIKIST BEACH HOTEL
Duty Manager
01.2006 - 12.2010
Job overview
- Promoted- From Receptionist to Front Office Supervisor -2007.
- Promoted -Front Office Supervisor to Duty Manager-2008.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted and welcomed new members, establishing and updating memberships to the company programs.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Education
BISHOPS HIGH SCHOOLTOBAGO
N/A from High School
06.2004
University Overview
CXC English Language GRADE II
CXC Principles of Business GRADE II
CXC Mathematics GRADE III
CXC English Literature GRADE III
CXC Geography GRADE III
CXC Biology GRADE IV
School of Business And Computer ScienceChamp Fleur
CIPS-LEVEL 4 DIPLOMA from Purchasing, Procurement, And Contracts Management
07.2019
University Overview
CIP DIPLOMA Equivalent to Undergraduate Degree
Skills
- Customer service
- Shipping
- Front Office Procedures
- Inventory
- Logistics
- Receiving Goods
- Scheduling
- Front office operations
- Coordinating with supervisors
- Duty delegation
- Microsoft Office proficiency
Accomplishments
Accomplishments
- SBCS-TRINCITY: JUNE 2018-JULY 2019.
- CIPS LEVEL 4 DIPLOMA -PROCUREMENT AND SUPPLY LE GRAND COURLAND SPA RESORT
- Awards
- Employee of the month awards was chosen by the customers based on each individual service ratings overall in all the departments.
- Employee of the Month-July 2005.
- Employee of the Month-Nov 2005.
- Employee of the Month-August 2005.
- Most Improved Employee Overall - (Front Office) - The Year 2005.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offPersonal development programsTeam Building / Company RetreatsTimeline
Logistics Coordinator Warranty
MEMORY BANK COMPUTERS
04.2017 - Current
LOGISTICS COORDINATOR-WAREHOUSE
MEMORY BANK COMPUTERS
10.2011 - 07.2017
Logistics Coordinator Ecal, Student Laptop Support
MEMORY BANK COMPUTERS
01.2011 - 01.2012
PROJECT ADMINISTRATOR
SOPHIA PROPERTIES
02.2010 - 01.2011
Duty Manager
TROPIKIST BEACH HOTEL
01.2006 - 12.2010
RECEPTIONIST- FRONT OFFICE SUPERVISOR - DUTY MANAGER
TROPIKIST BEACH HOTEL
BISHOPS HIGH SCHOOL
N/A from High School
School of Business And Computer Science
CIPS-LEVEL 4 DIPLOMA from Purchasing, Procurement, And Contracts Management
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