Shuntelle David-Nash
Boodoo Street, Warden Road,
Summary
Customer-oriented store manager with several years of experience in retail operations, sales, and service team leadership. Organized and skilled at prioritizing tasks to achieve performance goals. Successfully recruits, trains, develops, and manages store associates and assistant managers. Highly-motivated and adaptable with exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Overview
9
9
years of professional experience
Work History
Store Manager
First Variety Limited T/A Miniso
Gulf City, Gulf View
09.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Store Manager
First Body Limited T/A Bath & Body Works
Gulf City , Gulf View
03.2020 - 09.2023
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Customer Service Representative
Wayne's Electronics Limited (Bmobile)
Main Road, Point Fortin
05.2018 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Anthony Marine Services Limited
Point Fortin
09.2015 - 09.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments, meetings and events for management staff.
Education
University of The West Indies (UWI)
Point Fortin 12-2018
High School Diploma -
Cedros Composite School
Bonasse Village, Cedros, Trinidad07-2011
Some College (No Degree) - Diploma - Junior Accountancy
School of Practical Accounting
San FernandoSkills
- Customer Service Management
- Employee Training
- Problem-Solving
- Performance Reviews
- Staff Management
- Supply Ordering
- Store Merchandising
- Spreadsheet Management
- Memo preparation
- Filing
- Appointment Scheduling
Timeline
Store Manager
First Variety Limited T/A Miniso
09.2023 - Current
Store Manager
First Body Limited T/A Bath & Body Works
03.2020 - 09.2023
Customer Service Representative
Wayne's Electronics Limited (Bmobile)
05.2018 - 02.2020
Administrative Assistant
Anthony Marine Services Limited
09.2015 - 09.2016
University of The West Indies (UWI)
High School Diploma -
Cedros Composite School
Some College (No Degree) - Diploma - Junior Accountancy
School of Practical Accounting
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