Shyana Rivers
Arima
Summary
Business development professional with keen ability to identify growth opportunities and drive strategic initiatives that align with business objectives. Proven in fostering partnerships and cultivating client relationships while maintaining strong focus on team collaboration and achieving results. Known for flexibility in adapting to changing needs and delivering impactful outcomes through effective communication and negotiation skills.
Overview
12
12
years of professional experience
Work History
Business Development Officer
Tatil Life Assurance Ltd
01.2023 - Current
- Foster, developing and maintaining relationships with new and existing clients
- Generate leads to prompt sales and achieve targets
- Manage key accounts assigned to ensure client retention and sales growth
- Establish strategies to maintain and increase customer service levels
- Develop and conduct presentations and meetings
- Collaborate closely with Marketing team to effectively create and plan promotional activities, events, sales advertisements etc.
- Draft monthly sales and productivity reports
- Comply with Group’s processes and policies as set out and stated
- Any other related duties which may be assigned
SEA/CSEC Private Tutor (Part-Time)
09.2018 - Current
- Working with students and parents to improve the formers’ skills in specific subjects
- Providing exam tips and strategies and assistance with assignments, homework and overall organizational skills
- Preparing lessons, reviewing and correcting assignments and projects
- Evaluating students’ overall progress.
Cargo Accounts Officer
Port Authority of Trinidad and Tobago
09.2014 - 12.2022
- Provided customer service to clerks through processing bills of lading and releasing containers for truckers via NAVIS Sparcs N4 system
- Managed main documents related to the storage of vehicles and containers such as amendments, stuffing/unstuffing of containers, final discharge of containers off the vessels etc.
- Drafted and scribed reports and special documents as requested by Operations Manager
- Other Administrative duties
Collections Officer Ag
Port Authority of Trinidad and Tobago
09.2017 - 01.2019
- Managed company’s cash, cheque and LINX transactions
- Liaised with stakeholders and clients on behalf of the organization
- Maintained monthly, weekly and daily reports of transactions.
- Ensured books were efficiently and accurately balanced at close of business day
Research Officer
Office of Law Enforcement Policy
06.2013 - 08.2013
- Planned and coordinated public outreach and community events
- Researched and compiled information on the organization’s community projects and programs
- Conducted country-wide surveys and drafted reports
- Liaised with company officials and clients
- Provided administrative support
Education
MSc - Management Studies - Specialization in Marketing
University of the West Indies, St. Augustine
St. Augustine01.2021
BSc - Management Studies, minor in International Relations
University of the West Indies, St. Augustine
St. Augustine01.2014
O Levels & A Levels - undefined
St. Joseph’s Convent High School
St. Joseph01.2011
Skills
- Sales and Marketing
- Relationship Building and Management
- Customer Service
- Business Development & Strategy
- Interpersonal Skills
- Microsoft Office Expertise
- PSPP Statistical Software
LANGUAGES
Spanish (Basic)
Elementary
French (Basic)
Elementary
References
Available upon request
Timeline
Business Development Officer
Tatil Life Assurance Ltd
01.2023 - Current
SEA/CSEC Private Tutor (Part-Time)
09.2018 - Current
Collections Officer Ag
Port Authority of Trinidad and Tobago
09.2017 - 01.2019
Cargo Accounts Officer
Port Authority of Trinidad and Tobago
09.2014 - 12.2022
Research Officer
Office of Law Enforcement Policy
06.2013 - 08.2013
BSc - Management Studies, minor in International Relations
University of the West Indies, St. Augustine
O Levels & A Levels - undefined
St. Joseph’s Convent High School
MSc - Management Studies - Specialization in Marketing
University of the West Indies, St. Augustine