Siobhan Joseph
D’Abadie
Summary
Results-oriented Administrative Assistant with a strong background at Guardian Life of the Caribbean, recognized for excellence in document management and superior customer service. Proficient in streamlining office processes through innovative filing systems and effective problem-solving techniques. Dedicated to upholding confidentiality and ensuring compliance, while consistently delivering high-quality client support.
Overview
14
14
years of professional experience
14
14
Certification
Work History
Administrative Assistant
Guardian Life of the Caribbean
Westmoorings
08.2011 - Current
- Completed submissions for life insurance and annuities.
- Compiled comprehensive sheets for underwriting.
- Managed distribution of applications among Underwriters.
- Executed systematic filing to optimize record accessibility.
- Executed scanning processes for efficient data capture.
- Created comprehensive reports on a weekly basis.
- Delivered high-quality support to clients.
- Coordinated efficient communication through phone lines.
- Addressing requests efficiently.
- Ensured accuracy and compliance of all received documents.
- E-Signatures
- Handle and manage the preparation of outstanding report documents.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed, revised, and proofread various documents including letters, reports, and presentations.
- Developed and maintained filing systems for confidential documents and records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Facilitated communication between different departments within the organization.
- Managed office supplies inventory and placed orders when necessary.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
Education
O Levels - Mathematics, English Language, English Literature, Principle of Business, Principle of Accounts, Human and Social Biology
Skills
- Data entry
- Document and file management
- Compliance verification
- Customer service
- Office administration
- Client support
- Problem solving
- Applicant tracking systems
- Order placement
- Administrative operations
- File organization
- Purchase Ordering
- Time management
- Confidentiality and data protection
- Self motivation
- Confidential document control
- Teamwork
- Microsoft
Certification
- LOMA 281, 291, ACS 101
- FLMI – Level 1
- First Aid Water Safety
- Emergency Preparedness & Response
- Data Literacy
- Customer Service
- Level 1 Spanish
- Anti Money Laundering
- Preventing Financial Crime
- How to be a Super Learner
- Improve your Memory
- Internet Security
- NCS First Aid, CPR & AED
- Adaptability and Resiliency
Languages
English
First Language
Spanish
Beginner
A1
Timeline
Administrative Assistant
Guardian Life of the Caribbean
08.2011 - Current
O Levels - Mathematics, English Language, English Literature, Principle of Business, Principle of Accounts, Human and Social Biology
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