SPARCLE FELIX – NOEL
SANTA CRUZ
Summary
My purpose is to help others become better versions of themselves. I am efficient with the handling of clinic operations and management. Successful computer, telemarketing and psychological courses have made me well competent with customer services, office procedures and tasks.
Dynamic professional known for exceptional communication strategies and problem-solving abilities. Experienced in coordinating logistics and supporting data entry tasks, committed to enhancing client relations and administrative operations.
Overview
2005
2005
years of professional experience
Work History
Assistant Coordinator
Direct Assistance Services Ltd
Port of Spain
01.2003 - 06.2004
- Coordinated schedules and logistics for client support services.
- Maintained accurate records of client interactions and support requests.
- Communicated with clients to gather information and address inquiries.
- Supported data entry tasks to ensure up-to-date client information management.
- Created reports summarizing project milestones, tasks, and accomplishments.
- Collaborated with supervisor to evaluate requirements, define plans, and lay out courses of action.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Office Assistant
O.J.T.
Barataria
- Managed office supplies and inventory for efficient daily operations.
- Assisted staff with scheduling and coordinating meetings and appointments.
- Maintained filing systems for easy access to documents and information.
- Supported customer inquiries through phone and email communication.
- Organized office events and activities to foster team engagement.
- Prepared correspondence and reports for management review.
- Collaborated with team members to streamline administrative processes.
- Handled incoming mail and packages for distribution within the office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Data Entry Clerk
Blinds Department
El Socorro
- Managed inventory records to ensure product availability and accuracy.
- Verified incoming paperwork for completeness and correctness.
- Collaborated with team members to improve data entry procedures.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Provided support to management staff in regards to data entry processes.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Identified discrepancies between source documents and entered data.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained updated knowledge of industry trends related to data entry operations.
- Maintained confidentiality of sensitive information.
- Identified, corrected, and reported data entry errors.
- Compiled data from source documents prior to data entry.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Customer Service Representative
Direct One
Assistant Librarian
San Juan North Secondary
Santa Cruz
- Assisted patrons in locating resources and utilizing library services.
- Organized and maintained library materials for easy access.
- Collaborated with staff to enhance user experience and engagement.
- Conducted inventory audits to ensure accurate cataloging of materials.
- Organized library equipment and collections.
- Performed cataloging tasks such as entering data into the library system's online database.
- Troubleshot patron issues with computer hardware and software in the library's computer lab.
- Sorted, shelved, and organized library books according to Dewey Decimal System.
- Provided support to librarians in developing new collections or expanding existing ones.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Education
Diploma - Policy Development and Advocacy for Global Health
University of Washington
Completed Bsc - Psychology
COSTAATT
Associates Degree - Psychology
COSTAATT
Certificate - Basic Childcare
Trinidad and Tobago Nursing Academy
Certificate - Food Preparation
National Energy and Skills Centre
Certificate - Computer Literacy
National Energy and Skills Centre
Certificate - Telemarketing
Personal Trainer
Skills
- Motivational
- Innovative
- Computer Literate
- Nuturing
- Enthusiastic
- Data management
- Communication strategies
- Client relations
- Team collaboration
- Concise time-management
- Document control
- Document preparation
- Outstanding phone etiquette
- Project management
- Administrative experience
- Recordkeeping expertise
- Document management
- Administrative leadership
- Relationship building
- Customer service
- Operations management
- Event coordination
- Discretion and confidentiality
- Schedule coordination
- Database management
- Problem-solving
- Negotiation
- Data entry
- Budget management
- Decision-making
Personal Information
Title: CLERICAL
SUMMARY OF QUALIFICATIONS
- Office Procedures II
- Typing II
- Principles of Accounts II
- English II
- Mathematics III
- Integrated Science III
Timeline
Assistant Coordinator
Direct Assistance Services Ltd
01.2003 - 06.2004
Customer Service Representative
Direct One
Office Assistant
O.J.T.
Data Entry Clerk
Blinds Department
Assistant Librarian
San Juan North Secondary
Diploma - Policy Development and Advocacy for Global Health
University of Washington
Completed Bsc - Psychology
COSTAATT
Associates Degree - Psychology
COSTAATT
Certificate - Basic Childcare
Trinidad and Tobago Nursing Academy
Certificate - Food Preparation
National Energy and Skills Centre
Certificate - Computer Literacy
National Energy and Skills Centre
Certificate - Telemarketing
Personal Trainer