Stacey Blake
El Dorado
Summary
Dynamic Key Account Manager with a proven track record at CMA CGM Trinidad, excelling in client relationship building and business development. Leveraged data-driven decision making to enhance profitability and secure long-term contracts. Recognized for exceptional customer service and effective problem resolution, driving significant client satisfaction and retention.
Overview
21
21
years of professional experience
Work History
Key Account Manager
CMA CGM Trinidad
Invaders Bay Tower, Port Of Spain
08.2008 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Account Manager
Gulf Shipping Limited
Charles Street Port Of Spain
10.2004 - 08.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Business
Lakshmi Girls Hindu College
St. Augustine07-1997
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
Timeline
Key Account Manager
CMA CGM Trinidad
08.2008 - Current
Account Manager
Gulf Shipping Limited
10.2004 - 08.2008
Business
Lakshmi Girls Hindu College