Stacy Rambharose
Claxton Bay
Summary
Accomplished Pharmacy Technician from Handel Pharmacy Limited, adept in medication dispensing and patient confidentiality, significantly enhanced pharmacy workflow. Skilled in insurance billing and customer service, fostering positive relationships and improving patient satisfaction. Demonstrates a strong commitment to accuracy, efficiency, and service quality, contributing to increased pharmacy productivity.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
Handel Pharmacy Limited
02.2004 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
CXC Level - Business Management
Union Claxton Bay Senior Comprehensive School
Claxton Bay07.2003
Skills
- Problem-solving skills
- Team Collaboration
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Supply Restocking
- Pharmacy Ethics
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Interpreting and Processing Medication Orders
- Medication labels
- Data Entry
- Customer Service
- Attention to Detail
- Prescription Filling and Labeling
- Dispensing Medications
- Cash Register Operations
- Certified Pharmacy Technician (CPhT)
- Prescription Refill Fulfillment
- Equipment Cleaning and Maintenance
- Certified Pharmacy Technician
Timeline
Pharmacy Technician
Handel Pharmacy Limited
02.2004 - Current
CXC Level - Business Management
Union Claxton Bay Senior Comprehensive School
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