Steffie Benny
Tunapuna
Summary
To contribute to the success of a dynamic organization by utilizing my practical and theoretical experience, whereby furthering my academic and professional career. I possess a passion for promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Digicel
- Guaranteed positive customer experiences and resolved all customer complaints, Worked under strict deadlines and responded to service requests and emergency call-outs, Developed highly empathetic client relationships and earned reputation for exceeding goals
Customer Contact Representative
Caribbean Airlines
05.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Increased customer retention with personalized service and proactive problemsolving.
- Developed rapport with clients through active listening and empathetic responses, fostering trust and loyalty.
- Educated clients on product features and benefits ultimately driving increased sales revenue.
Reservations Sales Agent
Caribbean Airlines
03.2021 - 05.2022
- Book flights on Amadeus for customers, Offer flight promotions, Practice proper phone etiquette, Run Sales report
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
Branch Sales Representative
Island Finance
04.2018 - 05.2022
- Learn and adhere to daily processes and procedures including the balancing and depositing of receivables (cash, checks and money orders), Participate in management meetings for sales improvement initiatives and other assigned action items, Deliver budgeted sales and margins as per agreed annual Sales plan, Make the agreed number of weekly sales calls to existing and potential customers, Doing administrative and clerical tasks: scanning and printing, Preparing and editing letters, reports, memos and emails (Microsoft office efficient)
Customer Service Representative
PRISM SERVICES - ScotiaBank Aero Rewards
10.2015 - 11.2017
- Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity, Trained staff on work related applications, Maintain a high-volume workload within a fast paced environment, Trained new employees to incorporate an efficient screening process
Education
Bachelors in Education -
University of Trinidad and Tobago
Sangre Grande Educational Institute
Skills
- Computer proficient
- Great customer service
- Quick learner
- File/records maintenance
- Operations management
- Time management skills
- Product Knowledge
- Data Collection
- Call Management
Certification
- Elizabeth Stewart Corporate Etiquette and International Protocol Consultant - Protocol and Etiquette - May 2014
- Sangre Grande Educational Institute: Computer Maintenance and Repairs A+ & Network + Minor Computer Repairs Microsoft Office Suites (Excel, Word, Access, PowerPoint and Outlook)
Cover Letter
LP #5 Monroe Street, Tunapuna, Caribbean Airlines Limited, Golden Grove Road, Piarco, Trinidad, Crew Control Officer, I, Steffie Benny holder of ID#19930806010, of the captioned address do hereby apply Customer Contact Agent.
Encompassing effective interpersonal skills, combined with my experience in customer service excellence, I will become an invaluable asset to your company.
Attached, for your perusal, is my Resume which will attest to my professional competence and academic aptness for any post assigned to me.
Should you require any additional information, please do not hesitate to contact me via 741-7246, 754-0658 or benny.stef8@gmail.com.
Respectfully,
………………………………….
STEFFIE BENNY
References
- Elizabeth Stewart, Guardian Life Insurance, 868-723-8164, Insurance Agent/Past Employer
- Lisele Soopaya, Scotia Bank, 868-754-0658, Loans Officer
- Brian Mahabir, Island Finance of Trinidad and Tobago, 868-755-3054, Branch Manager
Languages
English
Timeline
Customer Contact Representative
Caribbean Airlines
05.2022 - Current
Reservations Sales Agent
Caribbean Airlines
03.2021 - 05.2022
Branch Sales Representative
Island Finance
04.2018 - 05.2022
Customer Service Representative
PRISM SERVICES - ScotiaBank Aero Rewards
10.2015 - 11.2017
Customer Service Representative
Digicel
Bachelors in Education -
University of Trinidad and Tobago
Sangre Grande Educational Institute
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