Stephanie LeSaldo-Scoon

• Managed the movement of Import all Shipments of Finished Goods and Raw Materials.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory was cleared and delivered in a timely manner.
• Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
• Proof-read and Recorded all incoming shipments for local Customs Clearance
• Liaise with Customs Authorities, Agencies and Shipping agents to complete all import requirements prior to arrival of shipment and prepared all necessary payments for movement of cargo
• Prepared all documents on approved Customs systems. Proficient in the use of ACE , ASYCUDA and NAVIS.
• Selected and Coordinated with the most effective Haulage Company based on the nature of the item for delivery to end user.
• Liaised with all import stations (Bonded Warehouses and Ports of Entry to coordinate seamless clearance.
• Established shipment logs for easy tracking and reporting full transactions per shipment.
• Any other tasks as it relates to Customs & Excise such as preparation of bond documents, payment of Excise Duties etc.
• Created and implemented comprehensive supply chain management strategies.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
• Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Managed the Operations of the Customs Brokerage and Freight Forwarding Departments.
• Distributed and Monitored Daily Workload of departments, ensuring timely execution of tasks.
• Equipped staff with the most efficient tools to complete assigned tasks, with an acute eye on Customs Brokerage systems. ( ACE, ASYCUDA, TTBIZ Link, Port Systems(such as NAVIS)
• Created and Implemented Standard Operating Procedures for clients and internal operations ensuring alignment with company operational goals.
• Measured effectiveness of customer success by defining operational metrics, tracking systems, and reporting to executive team.
• Lead and Motivated a team of 15 employees.
• Conducted Monthly meetings with the relevant departments to initiate group discussions to resolve issues as well as allow staff to collectively brainstorm new ideas.
• Prepared reports on staff performance and customer service progress to present to the executive team.
• Commenced a company Marketing Initiative by outsourcing Web Design Services and created/ maintained a digital presence for the company.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Represented company and promoted products at conferences and industry events.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Managed accounts to retain existing relationships and grow share of business.
• Implemented systems and procedures to increase sales.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Built relationships with customers and community to establish long-term business growth.
• Monitored market trends and competitor activities to identify areas of potential opportunity.

• Managed time efficiently in order to complete all tasks within deadlines.
• Managed all aspects of the Customs Brokerage Department; including management customs clerks, preparation of official customs documentation and acted as the intermediary between Customs and Importers/ Exporters.
• Processed documents for imports / exports of cargo on both ACE and ASYCUDA systems in the most efficient and timely manner.
• Prepared standard operating procedures for the brokerage team to expedite tasks efficiently.
• Acted on behalf of importer/ exporter when dealing with customs officials.
• Liaised with agencies associated to Customs and Excise pertaining to shipments of special nature.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.

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• Lawfully cleared merchandise through customs per client and government requirements.
• Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
• Provided expert advice on Trinidad and Tobago laws, describing government requirements for transporting imported goods.
• Calculated daily exchange rates and taxes due for goods and commodities.
• Provided colleagues and direct reports with management and performance reviews.
• Reviewed international and domestic invoices for all types of Cargo Shipments
• Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
• Coordinated with shipping and transport companies on behalf of clients.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
• Conducted physical clearance and examination of cargo at all Ports of Discharge for Air and Ocean freight.