Steve Balbosa
La Horquetta
Summary
Dynamic and dependable professional with a proven track record during all my employment, excelling in high-pressure environments. Recognized for exceptional customer service and effective multitasking, consistently enhancing guest satisfaction. Strong communication skills and a commitment to safety ensure quality and compliance, driving repeat business and fostering a positive team atmosphere. Working is something I enjoy doing. Completing task at hand and providing the most sufficient service is my ultimate goal. I love helping others to be successful in achieving their accomplishments of planned objectives. There is such a great satisfaction when you can help others and put a smile on a person face. I can say I have accomplished that many times in my fields of work. I have so many skills and talents that I will enjoy sharing with people. I have achieved so much through effort, skill, and courage. Even through all my personal challenges I continue to advance forward proving and demonstrating my capabilities of success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Uber/lyft
Self Employed
United States
02.2020 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Security Officer
Top Line Security NYC
Manhattan New York City
04.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Construction Worker
Sub Contractor
Manhattan Nyc
01.2002 - 04.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Machinery Operator
Susquehanna Bulk Refinery
Sparta New Jersey United States
07.2017 - 04.2019
- Ensured compliance with industry regulations by following established guidelines for safe machinery operation at all times.
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Reduced downtime by promptly troubleshooting and resolving machinery issues.
- Demonstrated excellent communication skills while coordinating with team members on project status updates, changeovers, equipment adjustments, resulting in smoother workflows.
Restaurant Cook
BUFFALO WILD WINGS RESTAURANT
Parsippany New Jersey United States
01.2014 - 04.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Consistently met high-volume demands during peak business hours without compromising on food quality or presentation standards.
- Streamlined kitchen operations by effectively organizing workstations, utensils, and equipment for easy access during meal preparation.
- Participated in inventory control efforts to reduce costs associated with excess stock or spoilage due to improper storage methods.
- Increased ticket times by efficiently multitasking between multiple order preparations without sacrificing attention to detail or presentation standards.
- Expedited orders during busy shifts, ensuring timely delivery of hot, fresh meals to customers'' tables.
- Maintained a clean and sanitary cooking environment, adhering to health department regulations for safe food handling practices.
- Collaborated with other kitchen staff for efficient meal preparation and seamless service during peak hours.
- Trained new employees on proper cooking techniques, safety protocols, and restaurant-specific procedures as part of a supportive team dynamic.
- Demonstrated strong work ethic by arriving punctually for shifts, maintaining a professional attitude, and exhibiting pride in personal appearance as a representative of the restaurant brand.
- Reduced food waste by properly storing ingredients and maintaining an organized kitchen workspace.
- Contributed to positive teamwork dynamics through effective communication with servers, dishwashers, and management personnel.
- Exhibited exceptional time management skills by completing tasks efficiently, prioritizing responsibilities appropriately, and meeting deadlines under pressure.
- Contributed to the overall success of the restaurant by participating in staff meetings, providing constructive feedback on menu items or operational procedures, and embracing opportunities for continuous learning and growth within the role.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Restaurant Cook
TGIF FRIDAYS
Parsippany New Jersey United States
11.2012 - 01.2015
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Consistently met high-volume demands during peak business hours without compromising on food quality or presentation standards.
- Participated in inventory control efforts to reduce costs associated with excess stock or spoilage due to improper storage methods.
- Increased ticket times by efficiently multitasking between multiple order preparations without sacrificing attention to detail or presentation standards.
- Maintained a clean and sanitary cooking environment, adhering to health department regulations for safe food handling practices.
- Demonstrated strong work ethic by arriving punctually for shifts, maintaining a professional attitude, and exhibiting pride in personal appearance as a representative of the restaurant brand.
Dental Assistant
Apprenticeship Program
United States New Jersey
04.2011 - 04.2011
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Bakery Worker
Bakery
Newark New Jersey
03.2011 - 04.2011
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Loading/ Unloading With Machinery
Warehouse
UNITED STATES
04.2009 - 07.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cook Operator
McDonald's
NEWARK AIRPORT NEW JERSEY
10.2002 - 04.2006
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Performed routine fry-ups to monitor product color and quality and meet corporate standards.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
Education
Diploma -
Drake Business College For Dental Assistant
Newark New Jersey United States 2011
High School Diploma -
Youth Build of Newark
Newark New Jersey 05.2008
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Active listening
- Problem resolution
- Verbal communication
- Multitasking Abilities
Additional Information
I also have experience cutting hair. I have always had my own equipment for over 20 years. I have cut my children hair as they matured. I also cut my family and friends. I also have some experience in a few facilities.
Certification
I also have all my original documents of my accomplishments. My certificates, degree, diploma are all in hand.
Timeline
Security Officer
Top Line Security NYC
04.2020 - 04.2021
Uber/lyft
Self Employed
02.2020 - 08.2023
Machinery Operator
Susquehanna Bulk Refinery
07.2017 - 04.2019
Restaurant Cook
BUFFALO WILD WINGS RESTAURANT
01.2014 - 04.2016
Restaurant Cook
TGIF FRIDAYS
11.2012 - 01.2015
Dental Assistant
Apprenticeship Program
04.2011 - 04.2011
Bakery Worker
Bakery
03.2011 - 04.2011
Loading/ Unloading With Machinery
Warehouse
04.2009 - 07.2009
Cook Operator
McDonald's
10.2002 - 04.2006
Construction Worker
Sub Contractor
01.2002 - 04.2020
Diploma -
Drake Business College For Dental Assistant
High School Diploma -
Youth Build of Newark