Suraj Sieupersad
Arima
Summary
Experienced IT professional seeking a position to leverage and further develop skills in order to make a significant impact on organizational goals. Highly motivated with a desire to take on new challenges.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT Manager
Knight Investments Ltd.
05.2003 - Current
- Managed installation of point of sale, networking, and telephone systems for multiple store locations
- Developed budget proposals for technology-related projects and purchases
- Coordinated with vendors for the procurement of hardware and software products and services required by the organization
- Installed and configured software applications to meet user requirements
- Trained staff members on various aspects of computer usage and software applications
- Provided technical support to end-users across the organization with IT related issues and queries.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Worked closely with vendors to negotiate contracts and select appropriate products or services
- Monitored system performance and implemented preventive maintenance procedures
- Implemented security measures such as firewall configuration and end point protection software installation and updates
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
- Administered Office365 and configured email accounts for all users
- Social Media Management, Creation of content using Photoshop, Email Campaigning
- Administered 3rd party online store, adding products, processing orders, and customer inquiries.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
Technical Support Engineer
Computers and Controls Ltd.
09.1998 - 04.2003
- Installed and configured hardware, software, systems, networks, printers, and scanners
- Provided technical support to users via telephone or remote access
- Assisted with the deployment of new applications and updates to existing applications
- Resolved hardware issues including replacing parts as necessary
- Deployed operating systems
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Documented repair processes and helped streamline procedures for future technical support actions
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity
- Set up equipment for employee use, performing or properly installing cables, operating systems or software
- Evaluated software or hardware to recommend improvements or upgrades.
Computer Operator
Casfab Limited.
01.1996 - 09.1998
- Implementation and supporting of a Computerized Inventory System
- Developed AutoCAD drawings from sketches, verbal instructions, and other sources
- Prepared shop drawings with accurate dimensions, tolerances and material specifications.
Education
Bachelor of Science (Hons) - Information Technology
University of Bedfordshire
U.K10.2021
Associate of Science - Information Technology
Niherst/Costatt
Trinidad And Tobago10.2000
Skills
- IT Management
- Point of Sale Installation
- Networking
- Budget Proposals
- Software Configuration
- Staff Training
- Contract Negotiation
- System Performance Monitoring
- Preventive Maintenance
- Security Measures
- Office365 Administration
- Social Media Management
- Content Creation (Photoshop)
- Email Campaigning
- Online Store Administration
- Technical Support
- Hardware and Software Installation
- Repair Documentation
- Server and System Maintenance
- Vulnerability Scanning
- Software and Hardware Evaluation
Certification
- Microsoft Certified Professional (MCP)
- CompTIA Network+ Certified Technician
- CompTIA A+ Certified Technician
References
References are available upon request.
Timeline
IT Manager
Knight Investments Ltd.
05.2003 - Current
Technical Support Engineer
Computers and Controls Ltd.
09.1998 - 04.2003
Computer Operator
Casfab Limited.
01.1996 - 09.1998
Bachelor of Science (Hons) - Information Technology
University of Bedfordshire
Associate of Science - Information Technology
Niherst/Costatt
Similar Profiles
Luke MarkoeLuke Markoe
Financial Analyst Intern at Pine Valley Investments, LLC. Pine Valley InvestmentsFinancial Analyst Intern at Pine Valley Investments, LLC. Pine Valley Investments
JONORA SEARLESJONORA SEARLES
Healthcare Land Developer at JES Investments LLC / MDE Investments LLCHealthcare Land Developer at JES Investments LLC / MDE Investments LLC
Israel MarkhamIsrael Markham
Porter at Bill Knight FordPorter at Bill Knight Ford