Susan Mohammed
San Fernando,Trinidad & Tobago
Summary
Accomplished professional with expertise in developing and implementing sales strategies for Sales Channel Partners, enhancing customer experience, and resolving vendor issues impacting sales forecasts. Demonstrates strong leadership in guiding Channel Partners to optimise customer engagement and satisfaction. Proficient in data analysis, vendor management, and change management, with a proven track record of building effective relationships and identifying process inefficiencies. Committed to aligning revenue collections with contracts and collaborating with product and marketing teams to create promotions driven by customer feedback. Career goal includes leveraging skills in team supervision and conflict resolution to drive organisational success.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
20
20
years of professional experience
4038
4038
years of post-secondary education
Work history
Manage Field Sales Vendor/ Sales Channel Analyst
Telecommunication Services of Trinidad and Tobago
San Fernando, Trinidad
02.2018 - 12.2024
- Examine Channel Partners' performance in relation to KPI and supply information to boost sales and customer experience.
- Fielded customer queries and demonstrated product use to interested clients.
- Facilitated client meetings to discuss and interpret analysis findings.
- Collaborated across departments for cohesive report development.
- Enhanced vendor relationships by regularly liaising with suppliers.
- Maintained accurate records using data management software, promoting transparency in transactions.
- Fostered good relationships with suppliers to negotiate better deals.
- Collaborated closely with sales team to understand product demand, helping shape procurement strategies accordingly.
- Negotiated prices, building strong and trusting customer rapport.
- Used upselling techniques to increase sales and promote featured items.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Solved logistical issues, ensuring smooth product delivery.
- Increased sales by 35%
Manager Sales and Customer Care
Telecommunication Services of Trinidad and Tobago
Port of Spain, Trinidad
01.2015 - 06.2018
- Increase sales by 25% by identifying growth opportunities through comprehensive market research.
- Led performance reviews, identified areas for improvement.
- Facilitated staff training, resulting in better customer service.
- Secured new business opportunities with successful networking events.
- Fostered positive work environment with regular team-building activities.
- Cultivated strong relationships with clients to secure repeat business.
- Boosted department efficiency by streamlining operational processes.
- Implemented cost reduction measures, reduced overhead expenses..
- Developed accurate sales forecasts for improved strategic planning.
- Managed team dynamics by implementing conflict resolution strategies.
- Streamlined communication channels, enhanced internal information flow.
- Coordinated cross-departmental collaboration for improved workflow.
- Led and managed administrative staff to maintain smooth daily operations.
- Represented organization at seminars, conferences and business events.
- Supervised project timelines for timely completion.
- Identified growth opportunities through comprehensive market research.
Manager for Residential Suite of Products -TSTT Sales Channels
Telecommunication Services of Trinidad and Tobago
Post Of Spain, Trinidad
05.2015 - 04.2017
- Streamlined communication channels, enhanced internal information flow.
- Fostered positive work environment with regular team-building activities.
- Maintained inventory control, reduced stock shortages.
- Managed team dynamics by implementing conflict resolution strategies.
- Delegated tasks efficiently to maximize productivity.
- Implemented retention strategy that resulted in 25% retention
- Led performance reviews, identified areas for improvement.
- Delivered high-quality products to increase customer satisfaction.
- Cultivated strong relationships with clients to secure repeat business.
- Liaised with suppliers to ensure timely deliveries.
- Secured new business opportunities with successful networking events.
- Boosted department efficiency by streamlining operational processes.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
- Represented organization at seminars, conferences and business events.
- Facilitated staff training, resulting in better customer service.
- Fostered positive work environment with regular team-building activities.
Manager Sales & Customer Care Vigilance Security- Enterprise
Telecommunication Services of Trinidad and Tobago
Port Of Spain, Port of Spain
01.2012 - 05.2015
- Led performance reviews, identified areas for improvement.
- Optimized resource allocation for increased profits.
- Identified growth opportunities through comprehensive market research.
- Managed team dynamics by implementing conflict resolution strategies.
- Piloted change management initiatives successfully improving organizational adaptability.
- Delivered high-quality products to increase customer satisfaction.
- Coordinated cross-departmental collaboration for improved workflow.
- Secured new business opportunities with successful networking events.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Implemented retention strategy by calling 50 customers with retention rate of 25%
Territory Account Manager Trinidad and Tobago
Kimberly Clark Professional
San Juan, Trinidad
02.2006 - 12.2011
- Produce business performance reports, monthly and quarterly basis.
- Performance monitoring of distributor staff, mentoring, and training to deliver highest standards of customer service.
- Daily interactions and meetings with key clients, stakeholders.
- Develop and implement effective sales strategies.
- Lead sales team to achieve sales targets.
- Establish productive and professional relationships with key personnel in assigned customer accounts.
- Negotiate and close agreements with large customers.
- Monitor and analyze performance metrics and suggest improvements.
- Prepare monthly, quarterly, and annual sales forecasts.
- Perform research and identify new potential customers and new market opportunities.
- Provide timely and effective solutions aligned with clients’ needs.
- Liaise with Marketing and Product Development departments to ensure brand consistency.
- Stay up to date with new product launches and ensure sales team members are on board.
- Surpass Organizational sales objectives.
- 30 % increase in market share.
- Strengthened Relationship with Corporate Entities- leveraging sales opportunities.
- Developing strong partnership with Corporate Sector.
- Re-organized for optimum efficiency.
- Improved Collections by 35%.
- Enhanced relationships with Key Customers.
- Negotiated contracts to secure profitable deals.
- Managed business relationships to ensure loyalty and long-term commitment.
- Analysed sales data for identifying opportunities for growth.
Distributor Support Manager Caribbean
Symmetry Corporation
Port of Spain, Trinidad
06.2005 - 10.2010
- Responsible for successful expansion into Caribbean markets—overseeing all aspects of business.
- Highly driven, have passion for learning new cultures, and desire to build business from ground up.
- Coordinated logistics operations, ensuring timely deliveries.
- Resolved customer complaints promptly, maintaining positive relationships.
- Maintained thorough records of all transactions and dealings.
- Organized regular training sessions to enhance staff skills.
- Increased market presence by establishing new distribution channels.
- Promoted products at trade fairs, attracting new customers.
- Collaborated with sales team for effective product promotion.
- Collaborated with staff in planning strategies to achieve distribution targets.
- Directed daily operations to achieve maximum output and reduce costs.
- Coordinate Company events throughout Caribbean
- Manage VIP distributors by providing support for success of their businesses
- Increased sales by 25% for Trinidad office
Education
MBA - Business Sales And Marketing
Rochville University
Online01.2011
Certification - Human Resource Management
ICM
United Kingdom08.2004
Certification - Business Administration
ICM
United Kingdom08.2004
Certification - Competition And Convergence Commonwealth
Commonwealth Telecommunications Organization
Port Of Spain, POS04.2018
Some College (No Degree) - ICT Leadership Training
TSTT Huawei- ICT Leadership Training
Port Of Spain, POS11.1995
Certification - Understanding Data Analytics
Understanding Data Analytics 101-Incus Services
Port Of Spain, POSCertificate - Leadership Management-Leading Through Change
Arthur Lok Jack
Port Of Spain, POSSkills
- Plan, develop and implement sales strategies for Sales Channel Partners
- Provide customer feedback to Head of Customer Experience in overall management of company’s Customer Experience Journey
- Provides leadership and guidance to Channel Partners on how best to deliver on customer experience
- Responsible for resolving vendor issues that affect sales forecasts
- Build reports to capture customer feedback used to develop packages to meet customer need
- Work with Product Team & Marketing to develop promotions based on customer feedback
- Identify inefficiencies in fulfillment process by analyzing customer/vendor feedback
- Relationship building
- Data analysis
- Vendor management
- Change management
- Team supervision
- Customer Engagement
- Vendor assessment
Accomplishments
- Surpass Organizational sales objectives
- 30% increase in market share
- Strengthened Relationship with Corporate Entities
- Developing strong partnership with Corporate Sector
- Re-organized for optimum efficiency
- Improved Collections by 35%
- Enhanced relationships with Key Customers
Custom Section
- Over 20 years’ Management experience as a Business Developer
- Arthur Lock Jack- Leadership Management
- Arthur Lock Jack- Managing Change
- Certification – Human Resource Management
- Certification - Business Administration
- Certification – Competition and Convergence Commonwealth Telecommunications Organization
- Certification - TSTT Huawei- ICT Leadership Training - 2020-09-01
- Certification Understanding Data Analytics 101 - Incus Services - 2020-01-01
- MBA Business Sales and Marketing
- Certification - Mastering Difficult Conversations - TSTT - 2020-01-01
- Certificate Leading through Change
Awards
- 1st Place Sales Excellence Program for 2009 and 2010 Kimberly Clark Professional - Central American Region & Caribbean
- 1st Place Central America & Caribbean region Sales Excellence program 2011
- National Quality Awards
- Diamond Seal Awards
- National Sales Award
References
- Miguel Garcia, Former CCO TSTT, mgarcia007@mac.com, +1(980)214-8054
- Ayman El Azizi, Former VP Customer Experience TSTT, aymanelazizi@gmail.com, ayman_elazizi@yahoo.ca, +1 876-588-3509
- Robin Rampersad, Director Public Transport Services Trinidad and Tobago, 1-868-680-5104, robin_rampersad@yahoo.com
- Darryl Duke, TSTT General Manager Enterprise, ddduke@tstt.co.tt, 1-868-681-8383
- Roger Ramhharose, CEO Prestige Holding, 868-483-5494
Hobbies and Interests
- Sports
- Charity / Volunteerism
- Spending time with my family
Timeline
Manage Field Sales Vendor/ Sales Channel Analyst
Telecommunication Services of Trinidad and Tobago
02.2018 - 12.2024
Manager for Residential Suite of Products -TSTT Sales Channels
Telecommunication Services of Trinidad and Tobago
05.2015 - 04.2017
Manager Sales and Customer Care
Telecommunication Services of Trinidad and Tobago
01.2015 - 06.2018
Manager Sales & Customer Care Vigilance Security- Enterprise
Telecommunication Services of Trinidad and Tobago
01.2012 - 05.2015
Territory Account Manager Trinidad and Tobago
Kimberly Clark Professional
02.2006 - 12.2011
Distributor Support Manager Caribbean
Symmetry Corporation
06.2005 - 10.2010
MBA - Business Sales And Marketing
Rochville University
Certification - Human Resource Management
ICM
Certification - Business Administration
ICM
Certification - Competition And Convergence Commonwealth
Commonwealth Telecommunications Organization
Some College (No Degree) - ICT Leadership Training
TSTT Huawei- ICT Leadership Training
Certification - Understanding Data Analytics
Understanding Data Analytics 101-Incus Services
Certificate - Leadership Management-Leading Through Change
Arthur Lok Jack
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