Susan Mohammed
Manager
San Fernando
Summary
A Senior Business Executive with over 20 years of extensive experience, recognized for contributions to record-setting sales figures, territory expansion and new account development charged with increasing company revenue by building sales plans, developing, and implementing marketing strategies, profitability analysis maintaining positive relationships with vendors, and clients alike.
Proven ability to lead sales teams to achieve multimillion-dollar revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Experienced, “fearless” cold-caller and expert presenter, negotiator and closer. Possesses in-depth knowledge of various markets across the Caribbean and South American regions with experience and passion for results
Overview
19
19
years of professional experience
Work History
Manager Sales & Customer Care Blink Vigilance
Telecommunication Services of Trinidad and Tobago
01.2012 - 08.2015
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager for Residential -TSTT Sales Channels
Telecommunication Services of Trinidad and Tobago
08.2018 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Territory Account Manager Trinidad and Tobago
Kimberly Clark Professional
02.2007 - 12.2011
- Produce business performance reports, on a monthly and quarterly basis
- Performance monitoring of distributor staff, mentoring, and training to deliver the highest standards of customer service
- Daily interactions and meetings with key clients, stakeholders
- Develop and implement effective sales strategies
- Lead sales team to achieve sales targets
- Establish productive and professional relationships with key personnel in assigned customer accounts
- Negotiate and close agreements with large customers
- Monitor and analyze performance metrics and suggest improvements
- Prepare monthly, quarterly, and annual sales forecasts
- Perform research and identify new potential customers and new market opportunities
- Provide timely and effective solutions aligned with clients’ needs
- Liaise with Marketing and Product Development departments to ensure brand consistency
- Stay up to date with new product launches and ensure sales team members are on board
- Surpass Organizational sales objectives
- 30 % increase in market share
- Strengthened Relationship with Corporate Entities- leveraging sales opportunities
- Developing strong partnership with Corporate Sector
- Re-organized for optimum efficiency
- Improved Collections by 35%
- Enhanced relationships with Key Customers
- Analyzed competitors'' offerings and devised targeted marketing campaigns to attract potential customers.
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
- Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Monitored expenses and time usage to maximize effectiveness.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Attended trade shows and industry events to promote company products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Built relationships with customers and community to promote long term business growth.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Leveraged social media platforms effectively for networking purposes, generating leads from untapped sources.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
Distributor Support Manager Caribbean
Symmetry Corporation
06.2005 - 10.2010
- Responsible for the successful expansion into Caribbean markets—overseeing all aspects of the business
- Highly driven, have a passion for learning new cultures, and a desire to build a business from the ground up
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Improved supply chain efficiency by optimizing logistics operations and reducing costs.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Developed training programs for new staff, ensuring high level of service and knowledge about products distributed.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained records of sales and customer information to support accuracy.
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Coordinated promotional events to showcase products and drive brand awareness.
- Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
- Surpassed sales targets consistently through effective account management strategies.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Stocked shelves and loaded orders to prepare deliveries.
- Processed customer payments and kept accurate financial records.
- Developed strong customer base through efficient and reliable service.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Coordinated logistics for timely delivery of products, significantly reducing wait times for customers.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
- Led team meetings to discuss performance metrics, motivating staff to exceed targets.
- Established rewards program for loyal customers, encouraging repeat business and referrals.
- Participated in trade shows and industry events to network and promote products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Manager Sales & Customer Care
Telecommunication Services of Trinidad and Tobago
01.2012 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager External Field Vendors and Alternative Channels
Telecommunication Services of Trinidad and Tobago
01.2012 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Gathered, documented, and modeled data to assess business trends.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Optimized supply chain management by leveraging advanced analytics models that identified bottlenecks and inefficiencies in existing processes.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
Education
Associate of Arts - Leadership Management
• Arthur Lock Jack- Leadership Management
Port Of Spain04-2022
Skills
Communication
Team building
Problem Solving
Time Management
Attention to detail
Interpersonal communication
Active Listener
Adaptability
Computer Literacy
Customer Service
Timeline
Manager for Residential -TSTT Sales Channels
Telecommunication Services of Trinidad and Tobago
08.2018 - Current
Manager Sales & Customer Care Blink Vigilance
Telecommunication Services of Trinidad and Tobago
01.2012 - 08.2015
Manager Sales & Customer Care
Telecommunication Services of Trinidad and Tobago
01.2012 - Current
Manager External Field Vendors and Alternative Channels
Telecommunication Services of Trinidad and Tobago
01.2012 - Current
Territory Account Manager Trinidad and Tobago
Kimberly Clark Professional
02.2007 - 12.2011
Distributor Support Manager Caribbean
Symmetry Corporation
06.2005 - 10.2010
Associate of Arts - Leadership Management
• Arthur Lock Jack- Leadership Management
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