SUSAN NARINE
Manager/Supervisor
Sangre Grande
Summary
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
17
17
years of professional experience
1
1
BSC Management Studies - University of the West Indies
1
1
IELTS
1
1
WES Evaluation - https://www.credly.com/badges/d02e3d3f-c553-400
1
1
City & Guilds - Teaching, Training and Assessing Learning
Work History
Manager - Training & Development
Export Centres Company Limited
Port Of Spain, Trinidad & Tobago
09.2015 - Current
- Position Start date End Date
- Training
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Analyzed training needs to develop new programs or modify and improve existing.
- Implemented training improvements to achieve desired results.
- Developed testing and evaluation procedures to drive effective outcomes.
- Produced reports and maintained training documents to support training activities.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Maintained comprehensive database to track training, certifications and qualifications.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Identified key skill gaps in the Training & Development department employees and created training classes to educate target individuals.
Chief Executive Officer Interim
09.2018 - 06.2019
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Established and oversaw strategic business actions and streamlined operations.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Increased productivity by creating new policies, objectives and procedures to streamline operations.
- Monitored company performance by measuring and analyzing results and minimizing impact of variances.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Signed and approved budgets for new funding and program initiatives.
Quality Assurance Coordinator
10.2009 - 08.2015
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Crafted quality control tests to analyze data for process improvement initiatives.
- Recommended improvements to systems and procedures for increased productivity.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Allocated complaints to governing departments for investigation and tracked resolution times.
Programme Delivery Supervisor/, Internal Verifier, Coordinator/Assessment Manager
06.2009 - 10.2014
- Completed ongoing training and certifications in Vocational skill training assessment for trainees in the organization.
- Conducted individual risk assessments for new and existing programs or services and identified risks associated with analysis.
- Maintained updated procedures and processes and produced current documentation consistent with regulatory guidance.
- Gathered, organized and analyzed data for program development.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Monitored tutors assigned to deliver training to our clients.
- Coordinated with customers to plan efficient or special deliveries.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Examined claims, records and procedures to verify and grant approval of coverage.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive trainees experiences.
- Designed budgets for delivery departments and planned financial outlines.
Garment Construction Tutor 1
The Export Centres
06.2006 - 06.2009
- Company Limited is a wholly owned state enterprise under the purview of the Ministry of Sport and Community Development in Trinidad and Tobago
- Training & Development Training Manager Work Details
- Job Summary: The Training and Development Manager is responsible for strategic planning as it relates to budgeting, organizational planning, human resource management and formulation of action plans among other tasks as it relates to the Training Department
- The incumbent is required to possess a wide range of competencies such as the ability to supervise, train, coach, and mentor junior staff
- As the Training and Development Manager the incumbent must be able to ensure that the policies and procedures which guide the programmes and other initiatives of the department are continuously reviewed to guarantee alliance with proven best practices
- He/she must be an excellent communicator, with the proven ability to produce sound, concise reports and make oral and written presentation to various audiences.
Education
University of the West Indies
01.2015
University of Trinidad & Tobago
01.2008
John S. Donaldson Technical Institute
01.2006
Quality Assuring Competence Based Programmes-Internal Level 4 Certificate City & Guilds, London England Teaching, Training and -
Arima Senior Comprehensive
01.1983
Project Management Certificate City & Guilds, London England -
Sangre Grande Junior Secondary
01.1981
BSc - Management, Management Studies
University of the West Indies, Agustin Trinidad
Advance Business English Diploma -
Sevendale
Skills
- Multimedia Visual Aids
- Management Staff Collaboration
- Project Management
- Curriculum Development
- Reporting and Documentation
- Computer Literacy
- Instructor Evaluations
- Training Program Modification
- Customer Service
- Training Budgets
- Classroom Training
- Training Program Assessment and Development
- Staff Development
- Training Manual Creation
- Instructor Training
- Verbal and Written Communication
- Decision Making
- Educational Material Organization
- Workshops and Conferences
Accomplishments
- Establishing and directing virtual and face-to-face training programmes, and overseeing the transition of the Production department to Training Department with emphasis on marketing driven training programmes
- Planning and directing operational procedures regarding personal and personnel development of employees
- Assessing skills development needs of the company and recommending appropriate course of action
- Controlling the department’s expenditure and ensuring proper use of resources
- Costing and forecasting as it relates to the procurement of Training materials for all training programmes and cycles
- Liaising with all external stakeholders as it pertains to Training and Development
- Managing the daily operations of all Training Centres and preparing timely and accurate feedback to the CEO
- Managing all training staff and ensuring that duties and responsibilities are being carried out in accordance with organization’s stipulated procedures
- Any other Training and Development related duties
- Driving Experience: 20+ years – Owner of a reliable vehicle
Certification
Life Skills A+
Physics A-
Chemistry A-
Mathematics B+
Spanish Fundamentals B
Computer Literacy C-
Caribbean Examination Council Ordinary Level Arima Secondary School Courses
Completed:
English A General - Two
Mathematics General - Three
Human and Social Biology General - Three
Principles of Business General – Two
Pitman Examination Institute, City & Guilds London England:
Typewriting Elementary - First Class Pass
Typewriting Intermediate - Pass
Professional Certificates:
Computer Literacy, Arima Secondary School, Trinidad:
Computer Microsoft Access A
Computer Microsoft Excel B
Computer Microsoft Word B
National Examination Council, John Donaldson Technical Institute, Trinidad
Garment Construction Level 1 (TTNVQ)
Tailoring Craft Level I & II (Craftsman Certificate), Local, Regional and International Workshops Participated in:
National Business Incubation Association (NBIA) - 29th
International Conference on
Business Incubation - Denver, Colorado (April 2015)
2nd
International Conference on TVET in the Caribbean – Jamaica (May 2015)
Expoartesanias International Craft Fair and Design Training workshop - Columbia
(December 2014)
Results Based Monitoring and Evaluation Workshop – UWI, Arthur Lok Jack
Trinidad (September 25th
– 27th
2012)
Women in Leadership Conference – UWI, Arthur Lok Jack Trinidad (July 8th
2015)
Defining the Leadership Context – The OPUS Group (Caribbean) Limited (December
2015)
Employee Performance Management Capacity Building Workshop – Trinidad and
Tobago Bureau of Standards (August 2012)
Programme Evaluation – Business Development Company Ltd. Trinidad (September –
October 2011)
Leadership Training Programme – Enterprise Hub Trinidad (April 2013)
References
References:
For confidential references, please contact:
Mr. Aroon Ramkhalawan
Senior Superintendent of Police
#11362
McKenzie Street,
Canque Village Biche,
Phone: 705-2093
Email: ramke11@hotmail.com
Mr. Lerry Brereton
Offshore Installation Manager – BpTT
Lp #59-2 Radix Village Mayaro
Phone: 483-4596
Email: Lerry.Brereton@bp.com
Interests
Level 3 Certificate
Registered Teacher Registered Teacher in The
Republic of Trinidad &
Tobago
Registration Number
#71578
Sine 16th
May 2007
Pre-University Courses Completed at the University of the Trinidad & Tobago
Timeline
Chief Executive Officer Interim
09.2018 - 06.2019
Manager - Training & Development
Export Centres Company Limited
09.2015 - Current
Quality Assurance Coordinator
10.2009 - 08.2015
Programme Delivery Supervisor/, Internal Verifier, Coordinator/Assessment Manager
06.2009 - 10.2014
Garment Construction Tutor 1
The Export Centres
06.2006 - 06.2009
University of the West Indies
University of Trinidad & Tobago
John S. Donaldson Technical Institute
Quality Assuring Competence Based Programmes-Internal Level 4 Certificate City & Guilds, London England Teaching, Training and -
Arima Senior Comprehensive
Project Management Certificate City & Guilds, London England -
Sangre Grande Junior Secondary
BSc - Management, Management Studies
University of the West Indies, Agustin Trinidad
Advance Business English Diploma -
Sevendale
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