Suzette Bonas
Account Executive
Trinidad
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, delivering excellent customer service and staying calm under pressure. Skilled in written content creation, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives, focused on customer satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Account Executive
Media InSite Limited
04.2022 - Current
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Upheld the high quality of client deliverables.
- Collaborated with internal teams to develop account strategy.
- Trained clients on product features and updates to secure buy-in.
Digital Content Writer
Media InSite Limited
10.2019 - Current
- Wrote and edited high-quality content and visually impactful corporate monthly blog posts under deadline pressure with exciting, captivating, and authentic approach.
- Developed content for variety of topics, focusing on the application of media monitoring, social listening and ad monitoring in the Caribbean market.
Media Monitoring Officer
Media InSite Limited
09.2016 - 03.2022
- Synthesizes broadcast media content to send reports for clients
- Analyzes radio and television recordings from media houses in 16 + Caribbean markets for over 40 clients
- Completed tasks in accordance with the house style under strict deadlines
Program Aide
Junior Achievement Trinidad and Tobago Limited
01.2016 - 06.2016
- Developed and implemented strategies to improve engagement amongst 160 + students, focusing on topic including entrepreneurship and financial literacy using program guide.
- Developed and delivered presentations on course topics.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
Writing Intern
The Jamaica Observer Limited
06.2014 - 02.2015
- Researched, wrote and edited 20 + stories for the national newspaper that reached an audience of over 2 million Jamaican readers
- Researched topics to create accurate and engaging content on various beats including Health, Profiles, Current Affairs and Lifestyle
- Consulted with experts, interviewed clients, attended press conferences and conducted data analysis
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Education
Bachelor of Arts - Journalism
The University of The West Indies
Mona, Jamaica 08.2012 - 06.2015
Certificate, Public Relations and Corporate Communications -
SBCS - Global Learning Institute
Trinidad And Tobago 06.2016 - 08.2016
Skills
Account Management
undefinedWriting Samples
Here's a list of some of my most recent works.
Media InSite Limited
https://media-insite.com/blogposts/understanding-ad-marketing-trends-with-market-snapshot-reports/
https://media-insite.com/blogposts/5-customer-service-tips-to-capture-your-audience/
https://media-insite.com/blogposts/improving-bahamas-tourism-through-social-listening/
https://media-insite.com/blogposts/how-to-re-engage-with-customer-2023/
https://media-insite.com/blogposts/earned-media-why-is-it-important-to-your-brand/
The Jamaica Observer Limited
https://www.jamaicaobserver.com/news/changing-lives-with-democratic-art/
https://www.jamaicaobserver.com/all-woman/sue-ann-gregg-the-make-up-girl/
Timeline
Account Executive
Media InSite Limited
04.2022 - Current
Digital Content Writer
Media InSite Limited
10.2019 - Current
Media Monitoring Officer
Media InSite Limited
09.2016 - 03.2022
Certificate, Public Relations and Corporate Communications -
SBCS - Global Learning Institute
06.2016 - 08.2016
Program Aide
Junior Achievement Trinidad and Tobago Limited
01.2016 - 06.2016
Writing Intern
The Jamaica Observer Limited
06.2014 - 02.2015
Bachelor of Arts - Journalism
The University of The West Indies
08.2012 - 06.2015
Similar Profiles
Sichuang WangSichuang Wang
Data Analyst Intern at YINGSHI INSITEData Analyst Intern at YINGSHI INSITE
Myles MillerMyles Miller
Internet Technical Support Representative at InSite Support ServicesInternet Technical Support Representative at InSite Support Services
Todd ManorTodd Manor
Guardrail Operator at Insite ContractingGuardrail Operator at Insite Contracting