Sydney Samuel
Chaguanas,CHA
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
01.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Assisted with monthly inventory counts
Social Media Content Creator
STELL Industrial Services
05.2018 - 06.2020
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Implemented targeted paid promotions to reach new audiences and increase post visibility.
Marketing Representative
STELL Industrial Services
05.2018 - 06.2020
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
Education
Supervisory Management
Synergy Training Institute
San Fernando, Trinidad And Tobago05.2021
High School Diploma -
Couva East Secondary School
Couva, Trinidad And Tobago05.2019
Skills
- Leadership experience
- Sales expertise
- Staff Coaching
- Customer-Oriented
- Inventory control and record keeping
- Continuous Improvement
- Strong verbal and written communication
- Customer Service Management
Timeline
Barista Trainer
Starbucks
01.2021 - Current
Social Media Content Creator
STELL Industrial Services
05.2018 - 06.2020
Marketing Representative
STELL Industrial Services
05.2018 - 06.2020
Supervisory Management
Synergy Training Institute
High School Diploma -
Couva East Secondary School
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