Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Samuel

Sydney Samuel

Chaguanas

Summary

Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Highly capable finance professional with solid background in loan origination and client management. Adept at navigating complex financial regulations while maintaining keen focus on client needs and satisfaction. Known for strong collaborative skills and results-driven approach, adapting seamlessly to dynamic environments.

Overview

7
7
years of professional experience

Work History

Loan Officer

Island Finance
10.2024 - Current
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Developed strong relationships with customers through high levels of customer service.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Processed billing statements for accuracy and compliance with company policies.
  • Maintained up-to-date knowledge of billing software, ensuring optimal use of system features.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

Barista Trainer

Starbucks
01.2021 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Assisted with monthly inventory counts

Social Media Content Creator

STELL Industrial Services
05.2018 - 06.2020
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Managed content across multiple platforms for widest audience reach.
  • Increased audience engagement through the development of tailored content for each platform.
  • Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
  • Managed social media accounts, ensuring timely responses to comments and messages from the community.
  • Implemented targeted paid promotions to reach new audiences and increase post visibility.

Marketing Representative

STELL Industrial Services
05.2018 - 06.2020
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.

Education

Supervisory Management

Synergy Training Institute
05.2021

High School Diploma -

Couva East Secondary School
05.2019

Skills

  • Sales expertise
  • Client relations
  • Loan servicing
  • Cash handling
  • Staff Coaching
  • Customer-Oriented
  • Inventory control and record keeping
  • Continuous Improvement
  • Strong verbal and written communication
  • Customer Service Management

Timeline

Loan Officer

Island Finance
10.2024 - Current

Barista Trainer

Starbucks
01.2021 - Current

Social Media Content Creator

STELL Industrial Services
05.2018 - 06.2020

Marketing Representative

STELL Industrial Services
05.2018 - 06.2020

High School Diploma -

Couva East Secondary School

Supervisory Management

Synergy Training Institute

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Sydney Samuel