Sydney Walters
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JMMB Express Finance
09.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dental Assistant
Limpet Dental Ltd
09.2018 - 10.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for number procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
Cashier
Andy Q's Supermarket
06.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Representative
Michael's Variety Store
07.2015 - 09.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Carapichaima East Secondary
Freeport06.2019
High School Diploma -
Saraswati Girl's Hindu College
Chaguanas06.2017
Skills
- Multi-Line Phone Talent
- Stockroom Procedures
- Documentation
- Product Promotion
- Microsoft Excel
- Call Center Operations
- Team Development
- Business Development Understanding
- Travel Planning
- Microsoft Word
- Invoice Preparation and Processing
- Problem-Solving Ability
- Sales Expertise
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide, by maintaining highest PBSC Score for the Department
- Supervised team of 7 staff members and complete Head of Department task when on vacation.
- Achieved all targets set by completing all task with accuracy and efficiency.
Certification
Certification in Photography
HOBBIES
- Fitness, Reading, journaling, Hiking
With a constant changing environment and the need for self isolation due to constant careers, spending time with my self for self love and mental fitness i tend to exercise a lot staying fit feeling better , reading to develop knowledge, journaling to develop and understand skills and Hiking to discover new places and experiences.
Timeline
Customer Service Representative
JMMB Express Finance
09.2019 - Current
Dental Assistant
Limpet Dental Ltd
09.2018 - 10.2021
Cashier
Andy Q's Supermarket
06.2016 - 10.2017
Sales Representative
Michael's Variety Store
07.2015 - 09.2015
High School Diploma -
Carapichaima East Secondary
High School Diploma -
Saraswati Girl's Hindu College
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