TALIA TEEMUL PARSOTAN
Marabella
Summary
Dynamic Business Operations Manager with a proven track record at Koolmax Limited, excelling in process optimization and strategic planning. Achieved significant cost savings through effective budgeting and forecasting while fostering strong client relationships. Skilled in workforce planning and committed to enhancing operational efficiency, driving measurable improvements in customer satisfaction.
Overview
18
18
years of professional experience
Work History
Business Operations Manager
Koolmax Limited
01.2012 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
- Analyzed performance data to identify trends and areas for improvement, informing strategic planning processes.
Retail Credit Analyst
Reem Finance PJSC
Abu Dhabi - United Arab Emirates
08.2010 - 09.2011
- Implemented new scoring models that led to more accurate predictions of borrower behavior, resulting in reduced delinquency rates within the retail loan portfolio.
- Optimized workflow processes through the introduction of automation tools, increasing both speed and accuracy in credit assessments.
- Managed a diverse portfolio of retail loans, maintaining close monitoring of performance trends and potential risks.
- Contributed to overall company growth by identifying new lending opportunities within the retail market segment.
- Served as a liaison between sales teams and underwriting department, promoting seamless coordination in approving loan applications for retail clients.
- Streamlined the credit approval process with efficient data gathering, documentation, and verification efforts.
- Assisted in reducing default rates through diligent risk assessment and evaluation of applicants'' financial profiles.
- Played a key role in updating credit policies and procedures, ensuring compliance with industry regulations and best practices.
Investment Advisor
Home Mortgage Bank
Port Of Spain, Trinidad And Tobago
10.2007 - 07.2010
- Analyzed market trends and economic data to make informed recommendations for clients'' portfolios.
- Assisted clients with retirement planning, ensuring a secure financial future through strategic asset allocation and consistent saving habits.
- Streamlined communication between investment advisors and support staff, resulting in improved efficiency and client service.
- Developed strong relationships with clients, resulting in increased trust and long-term business growth.
- Conducted thorough due diligence on potential investments, minimizing exposure to unsuitable opportunities for clients.
- Met with clients to generate new business and negotiate contracts.
- Generated status reports, brief books and IPO pitches.
- Contacted potential clients to pursue sales and gather funds.
Education
MBA -
Heriot Watt University
School Of Business And Computer Sciences -Trinidad03-2016
Bachelor of Science - Finance
University of West Indies
Trinidad 10-2007
Skills
- Project coordination
- Process optimization
- Budgeting and forecasting
- Effective communication
- Logistics management
- Strategic planning
- Operations optimization
Timeline
Business Operations Manager
Koolmax Limited
01.2012 - Current
Retail Credit Analyst
Reem Finance PJSC
08.2010 - 09.2011
Investment Advisor
Home Mortgage Bank
10.2007 - 07.2010
MBA -
Heriot Watt University
Bachelor of Science - Finance
University of West Indies