Tamica Alcide-Harris
Point Fortin
Summary
Proven educator and customer service expert, adept in teaching strategies and banking regulations, with a track record of enhancing learner literacy at ALTA and boosting customer satisfaction at RBC Royal Bank. Skillfully blends critical thinking with patience, achieving remarkable outcomes in both educational and financial sectors.
Overview
13
13
years of professional experience
Work History
Adult Literacy Tutor
ALTA
Point Fortin (Remote)
09.2022 - Current
- Continually expanded personal knowledge of adult education best practices through professional development workshops or conferences, applying new insights to improve teaching methodologies.
- Introduced innovative educational tools like online resources or e-books into lessons, helping learners become more comfortable navigating digital platforms while strengthening their reading abilities.
- Developed strong rapport with students, fostering a supportive learning environment conducive to academic success.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring all students had equal access to educational opportunities.
- Conducted regular assessments of student progress, adjusting instructional approaches as needed to maximize learning potential.
- Boosted learners'' confidence in their literacy abilities through consistent positive reinforcement and constructive feedback.
- Promoted a growth mindset among learners by emphasizing the potential for continuous improvement in their reading and writing abilities, leading to increased motivation and persistence in pursuing their educational goals.
- Increased learner participation by incorporating interactive activities and real-life scenarios into lessons.
- Assisted learners in setting realistic goals for their literacy development, monitoring progress, and celebrating achievements along the way.
- Established open lines of communication with students, addressing concerns or barriers to learning promptly and effectively.
Customer Service Banker
RBC Royal Bank
Point Fortin
06.2011 - 11.2021
- Assisted customers in opening new accounts, resulting in the growth of the bank''s customer base.
- Maintained up-to-date knowledge of banking regulations and compliance requirements, ensuring accurate processing of transactions.
- Enhanced customer satisfaction by efficiently addressing and resolving complex banking issues.
- Developed strong relationships with clients, fostering trust and loyalty to the bank over time.
- Balanced cash drawers accurately each day while adhering closely to established security procedures.
- Utilized advanced problem-solving skills to resolve challenging customer concerns quickly and effectively.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Handled escalated customer inquiries, diffusing tense situations while providing exceptional service.
Education
Certificate - Digital And Social Media Marketing
School of Practical Accounting
San Fernando07.2022
Certificate - How To Start A Small Business
UWI Open Campus
San Fernando, Trinidad And Tobago05.2021
Certificate - Early Childhood Care And Education
UWI Open Campus
Point Fortin, Trinidad And Tobago07.2012
Skills
- Collaboration and Teamwork
- Teaching strategies
- Attention to Detail
- Dependable and Responsible
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Banking regulations knowledge
- Patience and resilience
- Cash handling expertise
- Data entry proficiency
- Customer Service
Timeline
Adult Literacy Tutor
ALTA
09.2022 - Current
Customer Service Banker
RBC Royal Bank
06.2011 - 11.2021
Certificate - Digital And Social Media Marketing
School of Practical Accounting
Certificate - How To Start A Small Business
UWI Open Campus
Certificate - Early Childhood Care And Education
UWI Open Campus