Tamica Jones
Chaguanas
Summary
Experienced with maintaining public safety and enforcing laws effectively. Utilizes strong investigative techniques and quick decision-making in high-pressure situations. Knowledge of conflict resolution and community engagement to ensure safe environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Police Corporal
Trinidad and Tobago Police Service
Corner Sackville &Edward Street Port Of Spain
09.2023 - Current
- Completed investigations successfully by handling subject, target and witness interviews to verify and corroborate facts.
- Testified in court proceedings to present evidence and ensure just outcomes for victims of crime.
- Completed background investigations and arrests for violations of various laws.
- Assisted in the development of new training programs to better prepare officers for the challenges they face on the job.
- Inspected police officers for appearance.
- Improved police response time through efficient coordination with fellow officers and dispatchers.
- Supervised crime prevention activities.
- Enhanced productivity by conducting candidate background checks, training new hires and evaluating performances.
Police Constable
Trinidad and Tobago Police Service
Corner Sackville, & Edward Street Port Of Spain
05.2011 - 08.2023
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Promoted a positive image of law enforcement officers among youths by engaging them with educational programs on safety awareness at schools or community centers.
Security Supervisor
Amalgamated Security Services
Port Of Spain General Hospital
09.2015 - 06.2018
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Shift Supervisor
Churches Chicken
Independence Square Port Of Spain
09.2010 - 01.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Customer Service Representative
Kentucky Fried Chicken
Independence Square
09.2000 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Human Resources Management
School of Practical Accounting
Chaguanas01-2022
No Degree - Supervisory Management
School of Practical Accounting
Chaguanas, Trinidad And Tobago01-2022
Skills
- Community policing
- Traffic control
- Evidence collection
- Investigative skills
- Patrol procedures
- Arrest techniques
- Firearms proficiency
- Self-defense training
- Report writing
- Defensive tactics training
- Conflict de-escalation
- Fingerprinting
- Emergency response
- Self-defense techniques
- Crime prevention
Certification
- CFR - Certified First Responder
- Public Speaking
- Supervisory Management
- Human Resource Management
- Tribunal Aid ( disciplinary matters)
- Investigative Procedures
- Working with Baliffs
Timeline
Police Corporal
Trinidad and Tobago Police Service
09.2023 - Current
Security Supervisor
Amalgamated Security Services
09.2015 - 06.2018
Police Constable
Trinidad and Tobago Police Service
05.2011 - 08.2023
Shift Supervisor
Churches Chicken
09.2010 - 01.2011
Customer Service Representative
Kentucky Fried Chicken
09.2000 - 06.2009
No Degree - Human Resources Management
School of Practical Accounting
No Degree - Supervisory Management
School of Practical Accounting