Tamica Jones
Chaguanas
Summary
Experienced with maintaining public safety and enforcing laws effectively. Utilizes strong investigative techniques and quick decision-making in high-pressure situations. Knowledge of conflict resolution and community engagement to ensure safe environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Police Corporal
Trinidad and Tobago Police Service
09.2023 - Current
- Completed investigations successfully by handling subject, target and witness interviews to verify and corroborate facts.
- Testified in court proceedings to present evidence and ensure just outcomes for victims of crime.
- Completed background investigations and arrests for violations of various laws.
- Assisted in the development of new training programs to better prepare officers for the challenges they face on the job.
- Inspected police officers for appearance.
- Improved police response time through efficient coordination with fellow officers and dispatchers.
- Supervised crime prevention activities.
- Enhanced productivity by conducting candidate background checks, training new hires and evaluating performances.
Police Constable
Trinidad and Tobago Police Service
05.2011 - 08.2023
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Promoted a positive image of law enforcement officers among youths by engaging them with educational programs on safety awareness at schools or community centers.
Security Supervisor
Amalgamated Security Services
09.2015 - 06.2018
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Shift Supervisor
Churches Chicken
09.2010 - 01.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Customer Service Representative
Kentucky Fried Chicken
09.2000 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
No Degree - Human Resources Management
School of Practical Accounting
Chaguanas01-2022
No Degree - Supervisory Management
School of Practical Accounting
Chaguanas, Trinidad And Tobago01-2022
Skills
- Community policing
- Traffic control
- Evidence collection
- Investigative skills
- Patrol procedures
- Arrest techniques
- Firearms proficiency
- Self-defense training
- Report writing
- Defensive tactics training
- Conflict de-escalation
- Fingerprinting
- Emergency response
- Self-defense techniques
- Crime prevention
Certification
- CFR - Certified First Responder
- Public Speaking
- Supervisory Management
- Human Resource Management
- Tribunal Aid ( disciplinary matters)
- Investigative Procedures
- Working with Baliffs
Timeline
Police Corporal
Trinidad and Tobago Police Service
09.2023 - Current
Security Supervisor
Amalgamated Security Services
09.2015 - 06.2018
Police Constable
Trinidad and Tobago Police Service
05.2011 - 08.2023
Shift Supervisor
Churches Chicken
09.2010 - 01.2011
Customer Service Representative
Kentucky Fried Chicken
09.2000 - 06.2009
No Degree - Human Resources Management
School of Practical Accounting
No Degree - Supervisory Management
School of Practical Accounting
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