Tamika Toussaint
Project Officer/Business Development Officer
Port Of Spain
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Business Development Officer
Stages Building Group
09.2023 - Current
- Prepare proposals, presentations, tenders and other documents to attract clients, investors, and partners, ensuring deliverables are consistent with stakeholder needs.
- Assist with the creation of business plans and business development strategies to increase revenue and brand value.
- Work with internal departments and external partners to execute approved business plans and strategies.
- Research and identify potential clients, competitors, projects, business opportunities, and market trends, Make recommendations for business development opportunities and strategies.
- Develop and maintain strong positive relationships with existing and potential clients, partners, and industry stakeholders, ensuring a high level of satisfaction and retention to generate repeat business and referrals for new business opportunities.
- Monitor and report on key performance indicators to track the success of business development initiatives,identifying areas for improvement.
- Assist in contract negotiations and obtaining quotes and proposals from vendors and suppliers for materials and services required for construction projects.
- Provide general administrative support to the business development/commercial team, including organising meetings, organising and preparing documents, and responding to inquiries as required.
Project Officer
Stages Consulting Engineers Limited
02.2021 - 08.2023
- Prepare Project's Proposal
- Partnered with project team members to identify and quickly address problems.
- Analyzed project data to identify trends and areas for improvement.
- Organized scope, schedule and assignments for entire team.
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Manage and coordinates assigned projects, including progress, effectiveness, impact and sustainability.
- Responsible for planning, budgeting, financial management, reporting, partner liaison and networking regarding projects.
- Presents reports defining project progress, problems and solutions.
- Implements and manages project changes and interventions to achieve project outputs.
- Supervises the project team.
- Kept senior management well-informed by preparing and presenting project status reports.
Project Administrative Assistant
Stages Consulting Engineers Limited
12.2019 - 01.2021
- Organized project documents to help administrative manager and boost team productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Claims Analyst
TRINRE Insurance Company Limited
07.2015 - 07.2017
- Interaction with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Provide assistance and ensure transparency in the communication to key internal and external clients.
- Develop conclusions based on data analysis and make recommendations to management.
- Assist management in the development of claim resolution strategies.
- Researches claims data, performs analysis and makes recommendations on go-forward actions to management.
- Assist with administrative work for application preparation.
Customer Service Representative
TRINRE Insurance Company Limited
11.2014 - 07.2015
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken - Obtain and examine all relevant information in order to assess validity of complaints
- Refer unresolved customer grievances to designated departments for further investigation
Administrative Assistant
TRINRE Insurance Company Limited
09.2014 - 11.2014
- Prepare and dispatch packages for meetings and its subsidiaries inclusive of ordering refreshments etc.
- Co-ordinate and organize Board meetings for the Executives.
- Prepare correspondence and provide other secretarial/administrative support for the
Managing Director/Directors.
Executive Assistant to the Managing Director
Aegis Business Solutions Limited
07.2012 - 06.2014
- Prepare and dispatch packages for meetings and its subsidiaries inclusive of ordering refreshments etc.
- Co-ordinate and organize Board meetings for the Executives.
- Prepare correspondence and provide other secretarial/administrative support for the
Managing Director/Directors. - Manage the filing system, including archiving, shredding of documents and maintaining an
efficient B/F system. - Co-ordinate oversees travel arrangements, inclusive of local/international (flights, taxis, etc.) hotel accommodation, monetary allowances and completes reconciliation forms.
- Handle special projects/proposals and other delegated activities that may be assigned by the Managing Director.
Receptionist Administrator
Lezama Electrical Services Limited
06.2011 - 06.2012
- Receive, direct and relay telephone messages and fax messages.
- Pick up and deliver the mail.
- Open and date stamp all general correspondence.
- Maintain the general filing system and file all correspondence.
- Assist in the planning and preparation of meetings, conferences and conference telephone calls.
- Provide word-processing and secretarial support.
Technical Assistant
Wiretech Engineering
05.2008 - 05.2011
- Preparation of electrical estimates.
- Conduit and Cables Calculations.
- Internal Electrical design layout.
- Preparation of Bill of Quantities
General Managerr
O.E Williams Premium Plaza
07.2006 - 04.2008
- To oversee and manage the leasing (long-term and temporary), negotiation of contracts,
staff supervision, smooth running of the Commercial facility and the Mall, office management, tenant and public relations, and operational issues all with the goal of maximizing the asset value of the property. - Follow up and supervise the collection of monthly rent of tenants and implementation of contractual terms.
- Follow up and supervise plans and schedules for regular and periodic maintenance and follow up.
- Follow up and supervise the implementation of contracts.
- Follow legal procedures with respect to tenants.
- Consideration of complaints and demands of tenants and working to remove the causes of the complaint and respond to their requests within the legal and contractual obligations.
Education
Caribbean Examination Council - O' Level -
St James Secondary School
TrinidadCertification - Project Management
Technical Institute For Learning Limited
Trinidad04.2021
Association of Business Executives (ABE) -
SBCS - School of Business And Computer Science
Trinidad05.2012
Certification -
InTAD - Institute of Training And Development
Trinidad02.2012
Certification -
Central Technology Centre Limited
Trinidad03.2009
Skills
- Microsoft Office
- Zoho Projects,
- Mondays Project Management
Interpersonal Skills - Ability to Work under Pressure
- Communication Skills
Computer Skills
- Critical Thinking
- Leadership Skills
- Teamwork
- Time Management
- Active listening
Hobbies and Interest
- Community involvement and volunteering
- Travelling
- Listening to music
- Outdoor recreation
- Networkng
Timeline
Business Development Officer
Stages Building Group
09.2023 - Current
Project Officer
Stages Consulting Engineers Limited
02.2021 - 08.2023
Project Administrative Assistant
Stages Consulting Engineers Limited
12.2019 - 01.2021
Claims Analyst
TRINRE Insurance Company Limited
07.2015 - 07.2017
Customer Service Representative
TRINRE Insurance Company Limited
11.2014 - 07.2015
Administrative Assistant
TRINRE Insurance Company Limited
09.2014 - 11.2014
Executive Assistant to the Managing Director
Aegis Business Solutions Limited
07.2012 - 06.2014
Receptionist Administrator
Lezama Electrical Services Limited
06.2011 - 06.2012
Technical Assistant
Wiretech Engineering
05.2008 - 05.2011
General Managerr
O.E Williams Premium Plaza
07.2006 - 04.2008
Caribbean Examination Council - O' Level -
St James Secondary School
Certification - Project Management
Technical Institute For Learning Limited
Association of Business Executives (ABE) -
SBCS - School of Business And Computer Science
Certification -
InTAD - Institute of Training And Development
Certification -
Central Technology Centre Limited
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