Tefiesha Sandy
Nicholasville, San Juan
Summary
As a secretary, I have consistently demonstrated my ability to excel in both secretarial duties and customer service. In my role, I have honed my communication skills to effectively interact with clients, employees, and stakeholders. Greeting visitors and answering phone calls with a friendly and professional demeanor has been a key aspect of my customer service responsibilities. I have also handled inquiries and provided accurate information, ensuring that clients' needs are met promptly and efficiently. Additionally, my organizational skills have allowed me to schedule appointments and manage administrative tasks effectively. I understand the importance of creating a positive impression and building strong relationships, and I consistently strive to provide exceptional customer service in all interactions. My commitment to professionalism and customer satisfaction makes me a valuable asset to any organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary
Lead Insurance Assessors
07.2017 - 11.2022
• Provided comprehensive administrative and clerical support to the necessary stakeholders.
• Efficiently reviewed, sorted, and distributed mail correspondence, ensuring timely and accurate delivery between departments and personnel.
• Prepared professional and polished correspondence letters and emails, maintaining a high standard of communication.
• Effectively fielded incoming calls, ensuring clear and concise message-taking to facilitate timely responses.
• Handled requests, feedback, and queries in a prompt and professional manner, ensuring customer satisfaction.
• Thoroughly proofread and edited documents and reports, ensuring accuracy and consistency for staff.
• Offered a welcoming and professional first impression to visitors and callers, providing knowledgeable assistance and addressing their needs.
• Successfully scheduled and coordinated appointments and meetings for clients and customers, optimizing time management and ensuring smooth operations.
• Administered by the General Manager, actively participated in the transition from manual to computerized documentation, expertly drafting and generating approximately fifteen (15) reports per day.
Education
ABE Level - Business Management
SBCS Global Learning Institute
CSEC - CXC
Barataria North Secondary School
2017
Skills
- Customer-centric
- Task prioritization
- Assertive decision maker
- Professional phone demeanor
- Initiative-taking
- Self-motivated
- Structured approach
- Meticulous organization
- Methodical approach
- Record management
- Data retention
- Verbal and written communication
- Articulate communication
- Meticulous data processing
Accomplishments
Professional Development -
Office Gems- Administrative Training & Recruitment Consultants (2023);
Six Qualities of Administrative Assistant
Telephone Etiquette
Basics of Business Writing
Certification
SITAL College of Tertiary Education Ltd (2020)
Administrative Assistant
SBCS Global Learning Institute (2019)
Computer Literacy
References
Mrs. Maria Leeyoung
Lead Insurance Assessors
Accountant/Administrative Assistant
868-628-3254
Mrs. Wendy Marchan
Retired Teacher
868-705-0018
Timeline
Secretary
Lead Insurance Assessors
07.2017 - 11.2022
ABE Level - Business Management
SBCS Global Learning Institute
CSEC - CXC
Barataria North Secondary School
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