Telisha A. Baptiste
Chaguanas
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
3
3
Certification
Work History
Sales Officer
Asset Management Company (Subsidiary of Trinidad and Tobago Housing Development Corporation)
12.2023 - Current
- Assists in coordinating and conducting in-depth analysis of units that are mortgage ready and not mortgage ready to help convert assets.
- Assists in strategizing approaches to the sales process and operational matters of the company and stakeholders.
- Consistent follow up with the sales team internally and externally to close mortgages.
- Build strong professional relationships with internal and external attorneys and financial institutions.
- Preparation and submission of reports.
- Co-ordinate and assists in the managing of sales teamwork activities.
- Assist in providing coaching and mentoring to sales officers.
- Liaising with internal and external stakeholders where necessary.
- Answer internal and external phone calls.
- Acknowledgements.
- Preparation of sale agreements and facilitating of appointment with clients to execute such.
Allocations Officer
Trinidad and Tobago Housing Development Corporation
12.2013 - Current
- Process clients selected for housing using in-depth knowledge of protocols, rules procedures and policies.
- Complete client processing of interviews in full compliance with applicable standards and guidelines.
- Distribution of keys to beneficiaries who have completed mortgages. Allocations Officers are required to ensure keys are distributed when the requisite approvals are in place for key hand over.
- Preparation and submission of reports.
- Answer internal and external phone calls.
- Acknowledgements.
- Prepared and submitted clients’ documents to TTMF for processing of applicant with license agreements for creation of their accounts to facilitate payments for the properties.
- Worked as a team member at the Victoria Keys Development, completing customer viewings and providing general information.
- Being the main contact person for the Carlton Place Housing Development, completing interviews and processing clients, the development is at a current occupancy rate of around at a 65 %.
Office Administrator
Laughlin and De Gannes- Service Centre
01.2013 - 12.2013
- Enhanced executive productivity with high-level administrative support.
- Facilitated workflow and organization for maximum productivity.
- Used software to enter purchase orders, document expenses and track customer service documents.
- Answered internal and external office phone calls.
Education
BA (Hons) - Business Administration
University of Hertfordshire
Hatfield, England01.2025
ABE Level 5 Diploma - Business Management
CTS College of Business and Computer Science
Chaguanas, Trinidad01.2024
Skills
- Perform with consistent accuracy
- Achieve lasting results
- Respect confidential information
- Thoroughly analyses conditions and reaches independent decisions
- Recognize the importance of appearance
- Effectively communicate management decisions to achieve understanding and acceptance
- Maximize personal strengths
- Excel in self-directing and self-pacing
- Project management
- Flexible and adaptable
Accomplishments
- Supervised team of 8 staff members.
- Achieved 80% of target through effectively helping with mortgage conversions
Certification
- The Fundamental of Project Management 2025
- Principles of Procurement and Supply Chain 2022
- Fundamentals of Facilities Management
- Introduction to Occupational Health & Safety 2016
Timeline
Sales Officer
Asset Management Company (Subsidiary of Trinidad and Tobago Housing Development Corporation)
12.2023 - Current
Allocations Officer
Trinidad and Tobago Housing Development Corporation
12.2013 - Current
Office Administrator
Laughlin and De Gannes- Service Centre
01.2013 - 12.2013
ABE Level 5 Diploma - Business Management
CTS College of Business and Computer Science
BA (Hons) - Business Administration
University of Hertfordshire