Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
Timeline
Generic

Telisha Marchan

Freeport

Summary

Highly skilled professional with a solid background in customer service, technical support, sales, and scheduling. Possessing a proven track record of delivering exceptional customer experiences, resolving technical issues efficiently, driving sales growth, and optimizing schedules for optimal productivity. Known for strong communication skills, problem-solving abilities, and a customer-centric approach. Adept at multitasking, prioritizing tasks, and collaborating effectively with cross-functional teams. Seeking to leverage my diverse skill set and experience to contribute to a dynamic organization and achieve mutual success.

Overview

13
13
years of professional experience

Work History

Technical Support Professional

AMPLIA COMMUNICATIONS
10.2018 - Current
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc
  • Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company's products
  • May assess needs and suggest/promote alternative products or services
  • Applies company technical support policies and procedures to resolve routine issues
  • Provides assistance for registration, email creation, physical line signal testing, Wifi ONTs setup, plus email, browser, and modem troubleshooting
  • Troubleshoot issues with TV, Internet and Phone service
  • Test, analyze and clear customer reported trouble.

CSR

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LTD (TSTT)
09.2016 - 02.2018
  • Telephone Operations; Making and Receiving calls from Channel Partners in order to facilitate Mobile Functions eg
  • Sim Swaps, Porting in Customers, Credit Checks, Troubleshooting and New Sign Ups
  • Creation of New Post Paid Accounts, Renewing of Prepaid Accounts and extension of expiry dates
  • Dealing with any other Mobile related functions and queries from nationwide Channel Partners.

Production Scheduler

SCRIPJ
04.2015 - 01.2016
  • Coordinate, supervise and manage effectively and efficiently the flow of work on the production floor
  • Set printing & delivery dates for jobs sent from internal Sales Department
  • Scheduling Print Jobs
  • Monitoring logs and job productivity, providing feedback to Sales Team
  • Sourcing required job materials
  • Switchboard operations
  • Daily Corresponding via Emails to ensure job productivity
  • Attending all scheduled meetings with Management and Sales Team.

Customer Service Representative

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LTD (TSTT)
11.2011 - 03.2014
  • Registering new customers for services, informing customers on products and services the company has to offer and advising on package deals, completing upgrades and downgrades, bill explanation, credit card payments etc
  • Receiving inbound calls for customer support, providing service, product information, as well as BMobile deals and promotions
  • Expert in using the company's database software for data entry purposes
  • Demonstrated ability to log all notes accurately including client queries and complaints also generated tickets for problems that cannot be resolved over the phone
  • Transfer of urgent calls to the required departments quickly and accurately
  • Administrate and provide Blackberry handsets via its provisioning and administrative sites.

CSR

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LTD (TSTT)
  • Using Google docs software, inputting raw data from Field Sales Agents registering and upgrading new and existing customers accounts
  • Performing Credit Checks to determine eligibility of customers
  • Ensuring Customers meet TSTT's necessary requirements
  • Welcome Calls to customers and Re-confirming requested services
  • Administrative functions; Emails, Telephone calls and handling queries for TSTT's Security Services.

Education

BSC. Marketing -

COSTAATT
07-2026

Caribbean Examination Council (CXC)/(Gen. Prof.) -

MIRACLE MINSTRIES PENTECOSTAL HIGH
01-2007

Skills

  • Analytically Inclined
  • Performance Driven
  • Efficient Problem Solver
  • Interpersonal Skills
  • Critical Thinking
  • Creativity
  • Leadership
  • Time Management
  • Adaptability
  • Problem Solving
  • Teamwork
  • Communication Skills

Cover Letter

Dear Sir/Madam

I am writing to express my interest in the job opportunity that has recently been posted with your company. With a strong background in customer service, technical support, sales, and scheduling, I am excited about the opportunity to contribute my diverse skill set and experience to your team.

In my previous roles, I have consistently delivered exceptional customer service by resolving technical issues promptly, driving sales growth through strategic initiatives, and optimizing scheduling to enhance operational efficiency. I have a proven track record of building positive relationships with customers, colleagues, and stakeholders, and I thrive in dynamic and fast-paced environments.

I believe that my strong communication skills, problem-solving abilities, and customer-centric approach make me well-suited for the applied position. I am particularly impressed by achieving set targets and taking on a new challenge which is why I am eager to bring my expertise to contribute to the continued success of your team.

I am confident that my background and skills align closely with the requirements of the position, and I am excited about the opportunity to discuss how my experience can benefit your company. Thank you for considering my application. I look forward to the possibility of contributing to your team.

Warm regards,
Telisha Marchan

Languages

English
First Language
Spanish
Beginner
A1

Timeline

Technical Support Professional

AMPLIA COMMUNICATIONS
10.2018 - Current

CSR

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LTD (TSTT)
09.2016 - 02.2018

Production Scheduler

SCRIPJ
04.2015 - 01.2016

Customer Service Representative

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LTD (TSTT)
11.2011 - 03.2014

CSR

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO LTD (TSTT)

BSC. Marketing -

COSTAATT

Caribbean Examination Council (CXC)/(Gen. Prof.) -

MIRACLE MINSTRIES PENTECOSTAL HIGH
Telisha Marchan