Tenesia Stafford
Saint Augustine
Summary
Encouraging manager and problem-solver dedicated to fostering an environment of employee engagement and high performance through targeted training and morale-boosting initiatives. Proven track record in overseeing operational functions and implementing process enhancements that significantly streamline efficiency. Strong leadership capabilities, ensuring consistent achievement of organizational benchmarks. A solid foundation in strategic planning and resource management to drive optimal operational performance, aligning team efforts with overarching business goals.
Overview
17
17
years of professional experience
Work History
Operations Manager
COPOS Credit Union Co-operative Society
02.2022 - Current
- Streamlined operations by implementing process improvements and optimizing workflow efficiency.
- Led cross-functional teams to enhance productivity and resolve operational challenges.
- Developed training programs to mentor staff, improving performance and skill development.
- Analyzed operational data to identify trends, driving informed strategic decisions for resource allocation.
- Established key performance indicators (KPIs) to monitor success and align team efforts with business goals.
- Managed inventory systems, ensuring accurate tracking and timely replenishment of supplies.
Credit Manager
COPOS Credit Union
01.2020 - Current
- Manage the Credit Portfolio, Engage in product development to expand the Credit portfolio, Submit credit policy recommendations to the Board of Directors, Develop credit crisis plan during the Pandemic, Staff evaluations, Managed the operations of Customer Service, Credit & Collections department, Deliver in-house training programs on Performance Management Systems, Developed strategic plans focused on retaining/generating new membership, reduction of the delinquency ratio, increased staff productivity and quality customer service.
- Positions:
- Credit Manager: 2020-present
- Team Lead Marketing and Member Care: 2018-2020
- Branch Manager: 2015 to 2018
- Credit, Collections and Customer Service Supervisor: 2011-2015
- Youth Coordinator: 2011 to present
- Credit Officer: 2010-2011
- Customer Service Representative: 2009-2010
Customer Service Representative (CSR) – Nelson Exchange
TSTT
07.2008 - 08.2008
Education
Master of Business Administration (MBA) -
School of Business and Computer Science (SBCS)-EBS Heriot-Watt University
01.2020
Professional Certification - Event Management
Arthur Lok Jack (University of the West Indies)
01.2016
Bachelor of Arts - Communication Studies
The University of the West Indies
01.2010
Skills
- Microsoft Office Suite (Word, Excel, Access, Outlook, and PowerPoint)
- Problem-solving
- Team leadership
- Operations monitoring
Timeline
Operations Manager
COPOS Credit Union Co-operative Society
02.2022 - Current
Credit Manager
COPOS Credit Union
01.2020 - Current
Customer Service Representative (CSR) – Nelson Exchange
TSTT
07.2008 - 08.2008
Professional Certification - Event Management
Arthur Lok Jack (University of the West Indies)
Bachelor of Arts - Communication Studies
The University of the West Indies
Master of Business Administration (MBA) -
School of Business and Computer Science (SBCS)-EBS Heriot-Watt University
References
- Curlene, John, Human Resource & Communications Manager, 1-868-235-5636 ext. 130/ 701-0156, COPOS Credit Union
- Cindyann, Currency, Operations Manager, 1-868-299-2079, Digicel Foundation
PROFESSIONAL DEVELOPMENT AND VOLUNTEERISM
- Dale Carnegie: Effective Communication and Human Relations/skills for success
- Credit Union League of Trinidad and Tobago: Prudent Lending
- Caribbean Development Educator Program (CaribDE): Leaders within the Cooperative Movement (Dominica & Jamaica)
- International Credit Union Development Educator (I-CUDE): Tallahassee Florida
- World Young Credit Union Professional Program (WYCUP): Denver Colorado, Belfast North Ireland
- Contemporary Issues in Commonwealth Caribbean Labour Law Compliance
- Youth Coordinator/Mentor- Caribbean Development
PERSONAL QUALITIES
- Analytical thinker
- Self-Motivated
- Cooperative
NATIONALITY
Citizen and Resident of Trinidad and Tobago