Terri-Ann Jones
San Fernando
Summary
Resourceful and experienced worker offering expertise in customer service, corporate event management and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven ability to manage schedules and meet tight deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IHRIS Support Assistant
MINISTRY OF RURAL DEVELOPMENT AND LOCAL GOVERNMENT
San Fernando, Trinidad And Tobago
07.2023 - Current
- Provides advise and guidance regarding the application of HRM policies, procedures, rules and regulations
- Collects, compiles and analyses organizational and HRM data for the establishment and maintenance of a human resource data base
- Participates in the Ministry/Department’s strategic planning and change management processes
- Streamline workflow processes for increased efficiency and productivity within the support team
- Write and publishe memos, notes and other written correspondence, promoting professional in-office communication for employees
Floor Manager
ICED ENTERTAINMENT DISTRICT
San Fernando, Trinidad And Tobago
04.2023 - 07.2023
- Managed team of 30 employees to maintain smooth-running operations of shop floor
- Communicated with management any innovative ideas to improve the quality of service
- Managed daily floor operations including preparing work schedules to ensure all areas are operational
- Ensured adequate compliance with cash control processes and perform relevant accounting reports
- Ensured a welcoming ambiance was maintained and warmly connected with guests to ensure a memorable, all round service experience
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Event Manager
HYATT CENTRIC FISHERMAN’S WHARF
San Francisco, California, USA
01.2019 - 03.2020
- Planned and executed all logistics for conferences and special events in conjunction with Catering Sales Manager
- Managed all incoming leads for bookings of guest rooms, meetings, and catering functions
- Maximized efforts towards productivity, identified problem areas and assisted in solution implementation
- Oversaw budgets ranging from $5,000 - $500,000 USD
- Coordinated menu development, room selection and layout, event timeline and planning, and management of outside vendors
- Managed all integral event requirements, including audio/visual components, parking, and entertainment
- Trained and supervised Banquets staff of proper room layout, conducted full briefings
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted pre-convention meetings with team for a successful event
- Managed client accounts and followed up with re-solicitation to capture future business.
- Streamlined event planning processes by implementing efficient project management strategies.
Events Coordinator
HYATT REGENCY TRINIDAD
Port Of Spain, Trinidad And Tobago
07.2013 - 12.2018
- Personal assistant to the Director of Catering Events, screened incoming calls and visitors, handled meeting calendar and arranged domestic travel for parties of 5 and up including hotel accommodations and transportation
- Kept meeting minutes and distributed important information to employees
- Seamlessly planned, designed & directed the execution of corporate, social, and private events (meetings, holiday events, weddings, birthday parties) for prestigious clients, ranging in size from 6 -1000
- Managed office support also responsible for creating weekly department scheduling and taking effective meeting minutes
- Coordinated all event details; greeted clients, created client estimate, contract and payment system, designed floor plans
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
Education
MBA - Entrepreneurial Management
Australian Institute of Business
School Of Higher Education, Trinidad And Tobago02.2017
Bachelor of Science - Hotel Management
University of The West Indies
CHTM, Nassau, Bahamas05.2008
Skills
- Strongly proficient in various POS and hotel reservation systems (Opera, Envision, Event Actualization System, Medallion Property Management)
- Strong knowledge of Microsoft Suite (Word, Outlook, Excel, PowerPoint)
- Proficient in event diagramming tools (Social Tables)
- Self-managing, well-organized, detail-oriented
- Basic proficiency in Sign Language and Spanish (spoken and written)
- Strong Organization
- Meeting Coordination
- Multitasking and Time Management
- Guest Relations
- Schedule Management
- Project Management
Certification
- Project management for business professionals, SBCS GLOBAL LEARNING INSTITUTE LTD., 03/01/23
- PROFESSIONAL CERTIFICATE IN EVENT MANAGEMENT, THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS, WASHINGTON D.C, US, 08/01/12
Languages
English
Native language
Sign Language
Beginner
A1
Timeline
IHRIS Support Assistant
MINISTRY OF RURAL DEVELOPMENT AND LOCAL GOVERNMENT
07.2023 - Current
Floor Manager
ICED ENTERTAINMENT DISTRICT
04.2023 - 07.2023
Event Manager
HYATT CENTRIC FISHERMAN’S WHARF
01.2019 - 03.2020
Events Coordinator
HYATT REGENCY TRINIDAD
07.2013 - 12.2018
MBA - Entrepreneurial Management
Australian Institute of Business
Bachelor of Science - Hotel Management
University of The West Indies