Terri Picou
Port Of Spain
Summary
I am an experienced changed agent who has excelled in planning and developing processes which aid in the functionality of departments.
Overview
19
19
years of professional experience
Work History
Business Operations Assistant II (Administration)
Judiciary Of Trinidad And Tobago
Port Of Spain, Duke And St Vincent Street
01.2017 - Current
- Arrange meetings and workshops for the Manager and Supervisors.
- Maintain an electronic calendar for the Manager.
- Support management in decision-making by providing comprehensive data analysis and reporting.
- Provide administrative support during large-scale projects, allowing team members to focus on core responsibilities without distraction.
- Monitor and track project execution of tasks.
- Generate reports related to the completion of projects.
- Procures supplies, materials, equipment and services for the unit
- Maintains a record of all supplies, equipment, materials and services procured by the Ministry/Department
- Assists in the evaluation of tendering documents for the procurement process within the unit.
- Liaises with contractors with respect to the tendering for the provision of supplies, equipment, materials and services.
- Assist the Manager in the preliminary interview process for new staff members.
- Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Complete forms, reports, logs and records to quickly handle all documentation for human resources.
- Guide, Supervise and Delegate tasks to junior staff members
- Ensure performance timelines set by the manager for team members are completed
- Organize training programme for the unit:
- Streamline administrative policies and procedures for the department.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Generate a wide variety of documents i.e. letters, memorandums, minutes and spreadsheets.
- Perform basic accounting duties: spreadsheets for expenses and reports.
Business Operations Assistant I (Administration)
Judiciary Of Trinidad And Tobago
Port Of Spain, Knox Street
09.2011 - 12.2016
- Maintained the correspondence management system by classification of correspondence.
- Researched and reported information for unit reports and projects.
- Generated and dispatched punctuality reports for staff.
- Verified invoice amount for the payment of utility bills.
- Ensure the certification of payment for contracted services.
- Assisted in the planning and execution of small projects within the unit.
Customer Service Representative
First Citizens Bank
Independence Square
01.2005 - 01.2006
- Responded to various queries from banking customers.
- Corresponded with a team of Customer Service Representative, to facilitate the goals of the organization; gather customer feedback information and ensure customer satisfaction.
- Communicated to customers the various customer programmes of the bank.
- Referred cheques to their perspective organizations.
- Engaged in part time duties i.e. Telephone operator.
Education
Diploma - Project Management
UWI School Of Business & Applied Studies Ltd.
136-138 Henry Street, Port Of Spain10.2020
Master of Science - Human Resource Management
Arthur Lok Jack, Global School of Business
Max Richards Drive Uriah Butler Highway North West09.2014
Bachelor of Science - International Relations And Sociology
University of The West Indies
St Augustine10.2009
Skills
- Time Management
- Project Management
- Onboarding Assistance
- Document Preparation
- Meeting Facilitation
- Scheduling Expertise
- Records Management
- Report Preparation
- Problem Solving
Languages
French
Elementary
REFERENCES
Mr. Roy De Sormeaux Facilities Manager
Judiciary of Trinidad and Tobago
1(868) 353-5903
Ms. Annette Innis Gittens
Administrative Officer IV
Judiciary of Trinidad and Tobago
1(868) 353-4902
Timeline
Business Operations Assistant II (Administration)
Judiciary Of Trinidad And Tobago
01.2017 - Current
Business Operations Assistant I (Administration)
Judiciary Of Trinidad And Tobago
09.2011 - 12.2016
Customer Service Representative
First Citizens Bank
01.2005 - 01.2006
Diploma - Project Management
UWI School Of Business & Applied Studies Ltd.
Master of Science - Human Resource Management
Arthur Lok Jack, Global School of Business
Bachelor of Science - International Relations And Sociology
University of The West Indies