Terriann Hyacinth
Arima,ARIMA
Summary
Dynamic Operations Supervisor at Eastern Credit Union with a proven track record in enhancing team productivity and operational efficiency. Skilled in performance monitoring and staff supervision, I foster a culture of continuous improvement while ensuring compliance with industry regulations. Recognized for implementing effective training programs that boost employee engagement and morale.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Eastern Credit Union
11.2006 - Current
- Managed daily branch operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting developmental goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Reconciled schedules
- The main custodian for the branch treasury and manage cash to ensure business continuity at the branch.
Education
A' Levels -
San Juan Senior Secondary
San Juan, Trinidad And Tobago01.2004
CXC O'Levels - undefined
Tunapuna Government Secondary School
01.2002
Certificate in Human Resources
SBCS
Champ Fleur04-2025
Skills
- Performance monitoring
- Operations management
- Strong interpersonal skills
- Task delegation
- Critical thinking skills
- Proactive and self-motivated
- Customer service
- Excellent communication skills
- Exceptional organizational skills
Accomplishments
Certificate of Executive Training - Winning at Supervisory Management (UWI ) March 2019
Fundamentals of Anti Money Laundering & Counter Terrorist Financing (Roytec) July 2021
Applying Collection Practices Module - CU Advance Program (Credit Union National Association Inc.) July 2013
Supervisory Management ( Employers Solution Centre) October 2009
Caribbean Credit Union Development Education Programme - September 2024
Timeline
Operations Supervisor
Eastern Credit Union
11.2006 - Current
CXC O'Levels - undefined
Tunapuna Government Secondary School
A' Levels -
San Juan Senior Secondary
Certificate in Human Resources
SBCS
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