Tessa Dwarika
Princes Town
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk I Payments - Administration
Transmission Maintenance
08.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Senior Clerk - Administration
Transmission Maintenance Department
08.2018 - Current
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Set up meetings and organized supporting materials.
Clerk I - Planning
Transmission Maintenance
03.2020 - 08.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Clerk II - Field Office
Transmission Maintenance
05.2017 - 03.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Assisted in budget preparation to ensure financial efficiency within department.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Maintained up-to-date employee records to assist in human resources planning.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Optimized office space usage, arranging workstations to maximize productivity.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Purchased and maintained office supplies.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Post Graduate Diploma - Psychology
University of Derby
United Kingdom01-2024
Associate of Arts - Business Administration
University of Hertfordshire
United Kingdom06-2016
Bachelor of Science - Computer Science
University of Hertfordshire
United Kingdom06-2013
Skills
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Research
- Basic accounting
- Processing mail
- Schedule and calendar management
- File and database management
- Proofreading
- Spreadsheet development
- Verbal and writing communication
- Records retrieval
- Handling payments
- Supply tracking
- Scanning and copying
- Confidentiality
- Multitasking
- Telephone Etiquette
- Administrative Support
- Office machine operation
- [Software] proficient
- Reliability
- Professionalism
- Inventory Control
- Time management abilities
- File Management
- Financial Reporting
- Report Generation
- Prepare correspondence
Certification
- First Aid Certification
- Inventory Management
- Various Psychological Counselling certificates
- Spanish (intermediate level 1)
Charity drives/Donations, Reading, Gym
I was involved in charity drives for:
- flood victims with a member of Republic Bank
- christmas gifts for an orphanage
I donate frequently to any charity drive that others are working on
Reading is a passion. I indulge in fictional literature with and occasional biography of a famous individual.
Keeping fit and being healthy is also a passion as it has an additional benefit of maintaining a healthy mind.
Timeline
Clerk I Payments - Administration
Transmission Maintenance
08.2022 - Current
Clerk I - Planning
Transmission Maintenance
03.2020 - 08.2022
Senior Clerk - Administration
Transmission Maintenance Department
08.2018 - Current
Clerk II - Field Office
Transmission Maintenance
05.2017 - 03.2020
Post Graduate Diploma - Psychology
University of Derby
Associate of Arts - Business Administration
University of Hertfordshire
Bachelor of Science - Computer Science
University of Hertfordshire
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