TEVIANNE GUEVERA
Central Park
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
VAS and Billing Engineer
Digicel Trinidad and Tobago Limited
03.2020 - Current
- Managed Digicel plus SLA improvement for aged tickets with group IT to achieve an 80% completion rate within SLA.
- Supported the business in a 24/7 environment to ensure minimal downtime of applications.
- Minimized impact to the customer base by resolving account errors within a 48-hour SLA.
- Managed outage communication to the business.
- Initiated investigations into recurring system issues.
- Reduced billing operating expenditure by 50%.
- Reviewed high-level vendor designs for system changes to achieve Digicel plus targets.
Training Programme for Graduates - Electrical and Computer Engineering
Petroleum Company of Trinidad and Tobago Limited
02.2017 - 11.2018
- Led the design for the upgrade works of an obsolete Human-Machine Interface and Programmable Logic Control system at the refinery main Water Treatment facility.
- Developed Emergency Shutdown/Safety Instrumented System test procedures (using Piping and Instrumentation Diagrams and Interlock Descriptions) for use by Maintenance and Operations personnel.
- Support engineer in the control systems team responsible for troubleshooting DCS/SCADA related issues throughout the refinery.
- Prepared contract documents (including scope of works, estimates, resource loaded schedules, approval forms) to acquire contractor services for routine and emergency works.
- Developed instrumentation loop diagrams in Smart Plant Instrumentation software to improve the department’s ability to access drawings.
IT Technician Trainee
Kradius Limited
10.2015 - 12.2016
- Supplied IT solutions to Small and Medium Enterprises namely Kradius Limited and the Guyana Geology and Mines Commission.
- Resolved client network issues via help desk calling systems.
Intern
National Gas Company of Trinidad and Tobago
06.2014 - 08.2014
Intern
National Gas Company of Trinidad and Tobago
06.2013 - 08.2013
Education
BSc. - Electrical and Computer Engineering
University of the West Indies
01.2015
Skills
- Project Management
- Front end philosophies
- Planning and scheduling
- Preparation of Scope of Work documents
- Cost Estimation
- Computer Literacy
- Microsoft Office including Teams
- Interpersonal and Communication skills
- Teamwork
- Leadership
- Business Meetings
- Business Writing
- Presentation
Hobbies Activities
- Culinary Arts – Cake decorating
- Community outreach work
Timeline
VAS and Billing Engineer
Digicel Trinidad and Tobago Limited
03.2020 - Current
Training Programme for Graduates - Electrical and Computer Engineering
Petroleum Company of Trinidad and Tobago Limited
02.2017 - 11.2018
IT Technician Trainee
Kradius Limited
10.2015 - 12.2016
Intern
National Gas Company of Trinidad and Tobago
06.2014 - 08.2014
Intern
National Gas Company of Trinidad and Tobago
06.2013 - 08.2013
BSc. - Electrical and Computer Engineering
University of the West Indies
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