Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
CustomerServiceRepresentative
TIA CHARLES

TIA CHARLES

1&2 LP 115 Caigual Road Manzanilla

Summary

To dedicate and become part of a growing, dynamic and progressive organization, where my training and experience can be adequately challenged, and where my loyalty, commitment, devotion and teamwork are recognized and appreciated.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Iqor
10.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teacher's Assistant

Osana's Foundation Bernice Jacques
01.2021 - 10.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Supported student learning objectives through personalized and small group assistance.

Factory Worker

National Canners Ltd.
07.2023 - 09.2023
  • Carefully packaged finished products and prepared for shipment.
  • Used equipment properly to avoid workplace hazards or injuries.

Hairstylist

Vanessa’s Hair Studio
01.2021 - 03.2023
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.

Education

CXC General Proficiency -

Manzanilla Secondary School

CXC General Proficiency -

Manzanilla Secondary School

Skills

  • Hard-working
  • Reliable
  • Goal oriented
  • Organization skills
  • Team player
  • Enthusiastic

Certification

  • Cosmetology
  • Childcare Attendant- Awaiting

References

Mr. Collin Moore- Constable of Police- 364-6918

Mr. Beville Blackman- Teacher- 309-4384

Timeline

Customer Service Representative

Iqor
10.2024 - 03.2025

Factory Worker

National Canners Ltd.
07.2023 - 09.2023

Teacher's Assistant

Osana's Foundation Bernice Jacques
01.2021 - 10.2023

Hairstylist

Vanessa’s Hair Studio
01.2021 - 03.2023

CXC General Proficiency -

Manzanilla Secondary School

CXC General Proficiency -

Manzanilla Secondary School

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TIA CHARLES