Summary
Overview
Work History
Education
Skills
Volunteerism And Extra Curricular Engagements
References
Timeline
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Tia-Marie Sutherland

Lot #14 Gopaul Avenue, Diego Martin

Summary

Dynamic administrative professional with a proven track record at Diego Martin West Constituency Office, excelling in project management and customer service. Adept at fostering strong relationships and resolving conflicts, I leverage my effective communication skills and computer literacy to enhance operational efficiency and drive successful outcomes.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Diego Martin West Constituency Office
11.2021 - Current
  • Attends to queries, ascertains the business of callers and constituents, and guides them accordingly.
  • Project Management.
  • Receives, records, sorts, and routes incoming and outgoing correspondence and other documents.
  • Scheduling and Organizing Appointments.
  • Customer Service.
  • Operates standard office equipment.
  • Undertakes basic information gathering, verification, and compilation of data.
  • Orders, Issues, and maintains inventory of supplies and equipment.
  • Conduct fieldwork on behalf of the Member, including visiting and interviewing constituents.

Event Co-ordinator / Secretary

Dirty Medics Carnival
Buller Street, Woodbrook, Port- Of- Spain
09.2018 - Current
  • Planning and executing party events and sports days.
  • Engage in mainstream and social media marketing of events.
  • Coordinate with fellow directors to ensure the smooth running of events.
  • Liaising with sponsors to acquire the necessary products.
  • Licensing and registration.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Handled confidential documents with discretion.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Provided assistance with onboarding new employees by preparing orientation materials.

Manager

Fyre Snowcone & Photobooth
Malabar, Arima
01.2025 - 03.2025
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Tutor

Mr & Mrs. Alleyne
Flagstaff, Long Circular
11.2021 - 06.2022
  • Created a positive learning environment that was conducive to student success.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Utilized online platforms and resources to conduct virtual tutoring sessions.
  • Encouraged a love for learning by making lessons interesting and relevant to students' lives.
  • Asked key questions prompting specific student responses to assess tutoring session progress.
  • Assisted students in developing effective study habits and strategies for success in school.

Event Co-ordinator / Salesperson

Miami Events Trinidad
02.2017 - 03.2020
  • Engage in mainstream and social media marketing of events.
  • Ensure the cordial facilitation of the mandates of sponsors.
  • Liaise and negotiate with venue owners, contractors, and suppliers, and oversee the proper execution of agreements.
  • Collaborated with team members to develop effective sales plans.

Education

Bachelor of Science - Criminology & Criminal Justice

The University of The West Indies
St. Augustine
10-2022

Certificate - Events Management

Cipriani Labour College
Churchill Roosevelt Highway, Valsayn
01.2022

CAPE Diploma - Communication Studies, Caribbean Studies, Economics, Accounting, Management of Business

Holy Name Convent
P.O.S.
01.2018

CSEC Certificate - Mathematics, English A, Principles of Accounting, Principles of Business, French, History, Information Technology, Social Studies

Holy Name Convent
P.O.S.
01.2016

Skills

  • Great interpersonal and group communication skills
  • Problem-solving
  • Effective communication
  • Computer literate
  • Service-oriented
  • Customer service
  • General management and teamwork expertise
  • Quick learner
  • Responsible and dependable

Volunteerism And Extra Curricular Engagements

  • Friends Of Diego Martin West (NGO)
  • Chairman of the Diego Martin West Youth League
  • Former Volunteer Counselor, Hummingbird Day Camp, 01/15 - 12/18
  • Volunteer, Repainting of the Mucurapo Boys School
  • Former Ballet and Modern Dance Student
  • Dragon Boat and Swimming Athlete

References

References available upon request.

Timeline

Manager

Fyre Snowcone & Photobooth
01.2025 - 03.2025

Tutor

Mr & Mrs. Alleyne
11.2021 - 06.2022

Administrative Assistant

Diego Martin West Constituency Office
11.2021 - Current

Event Co-ordinator / Secretary

Dirty Medics Carnival
09.2018 - Current

Event Co-ordinator / Salesperson

Miami Events Trinidad
02.2017 - 03.2020

Bachelor of Science - Criminology & Criminal Justice

The University of The West Indies

Certificate - Events Management

Cipriani Labour College

CAPE Diploma - Communication Studies, Caribbean Studies, Economics, Accounting, Management of Business

Holy Name Convent

CSEC Certificate - Mathematics, English A, Principles of Accounting, Principles of Business, French, History, Information Technology, Social Studies

Holy Name Convent

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