Tia-Marie Sutherland
Lot #14 Gopaul Avenue, Diego Martin
Summary
Dynamic administrative professional with a proven track record at Diego Martin West Constituency Office, excelling in project management and customer service. Adept at fostering strong relationships and resolving conflicts, I leverage my effective communication skills and computer literacy to enhance operational efficiency and drive successful outcomes.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Diego Martin West Constituency Office
11.2021 - Current
- Attends to queries, ascertains the business of callers and constituents, and guides them accordingly.
- Project Management.
- Receives, records, sorts, and routes incoming and outgoing correspondence and other documents.
- Scheduling and Organizing Appointments.
- Customer Service.
- Operates standard office equipment.
- Undertakes basic information gathering, verification, and compilation of data.
- Orders, Issues, and maintains inventory of supplies and equipment.
- Conduct fieldwork on behalf of the Member, including visiting and interviewing constituents.
Event Co-ordinator / Secretary
Dirty Medics Carnival
Buller Street, Woodbrook, Port- Of- Spain
09.2018 - Current
- Planning and executing party events and sports days.
- Engage in mainstream and social media marketing of events.
- Coordinate with fellow directors to ensure the smooth running of events.
- Liaising with sponsors to acquire the necessary products.
- Licensing and registration.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Handled confidential documents with discretion.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided assistance with onboarding new employees by preparing orientation materials.
Manager
Fyre Snowcone & Photobooth
Malabar, Arima
01.2025 - 03.2025
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Tutor
Mr & Mrs. Alleyne
Flagstaff, Long Circular
11.2021 - 06.2022
- Created a positive learning environment that was conducive to student success.
- Helped students review and understand previous lessons to make connection with new lesson.
- Utilized online platforms and resources to conduct virtual tutoring sessions.
- Encouraged a love for learning by making lessons interesting and relevant to students' lives.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Assisted students in developing effective study habits and strategies for success in school.
Event Co-ordinator / Salesperson
Miami Events Trinidad
02.2017 - 03.2020
- Engage in mainstream and social media marketing of events.
- Ensure the cordial facilitation of the mandates of sponsors.
- Liaise and negotiate with venue owners, contractors, and suppliers, and oversee the proper execution of agreements.
- Collaborated with team members to develop effective sales plans.
Education
Bachelor of Science - Criminology & Criminal Justice
The University of The West Indies
St. Augustine10-2022
Certificate - Events Management
Cipriani Labour College
Churchill Roosevelt Highway, Valsayn01.2022
CAPE Diploma - Communication Studies, Caribbean Studies, Economics, Accounting, Management of Business
Holy Name Convent
P.O.S.01.2018
CSEC Certificate - Mathematics, English A, Principles of Accounting, Principles of Business, French, History, Information Technology, Social Studies
Holy Name Convent
P.O.S.01.2016
Skills
- Great interpersonal and group communication skills
- Problem-solving
- Effective communication
- Computer literate
- Service-oriented
- Customer service
- General management and teamwork expertise
- Quick learner
- Responsible and dependable
Volunteerism And Extra Curricular Engagements
- Friends Of Diego Martin West (NGO)
- Chairman of the Diego Martin West Youth League
- Former Volunteer Counselor, Hummingbird Day Camp, 01/15 - 12/18
- Volunteer, Repainting of the Mucurapo Boys School
- Former Ballet and Modern Dance Student
- Dragon Boat and Swimming Athlete
References
References available upon request.
Timeline
Manager
Fyre Snowcone & Photobooth
01.2025 - 03.2025
Tutor
Mr & Mrs. Alleyne
11.2021 - 06.2022
Administrative Assistant
Diego Martin West Constituency Office
11.2021 - Current
Event Co-ordinator / Secretary
Dirty Medics Carnival
09.2018 - Current
Event Co-ordinator / Salesperson
Miami Events Trinidad
02.2017 - 03.2020
Bachelor of Science - Criminology & Criminal Justice
The University of The West Indies
Certificate - Events Management
Cipriani Labour College
CAPE Diploma - Communication Studies, Caribbean Studies, Economics, Accounting, Management of Business
Holy Name Convent
CSEC Certificate - Mathematics, English A, Principles of Accounting, Principles of Business, French, History, Information Technology, Social Studies
Holy Name Convent
Similar Profiles
MAAME AFUA ADISIMAAME AFUA ADISI
Executive Assistant at Member of Parliament (Lower West Akim Constituency)Executive Assistant at Member of Parliament (Lower West Akim Constituency)
BUYAKI HAPPINESS NYAKAMBABUYAKI HAPPINESS NYAKAMBA
Procurement Intern at NG-CDF Nakuru Town West ConstituencyProcurement Intern at NG-CDF Nakuru Town West Constituency
Shantell GrahamShantell Graham
Intern at St. Andrew East Rural Constituency OfficeIntern at St. Andrew East Rural Constituency Office