Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tia Renee Mahabir

Felicity

Summary

To be a valuable part of a dynamic Organization with long term career potential for advancement and Growth. To aspire for better personal Development and Employer satisfaction and in so doing, gain an excellent working relationship between my coworkers and myself. To promote and develop any organization I am professionally attached to and put my best towards the building and development of the organization.

I pride myself on having excellent interpersonal skills and the ability to work in a role that requires not only the traditional blend of supervisory and organizational skills, but also the initiative and flexibility to thrive within a varied environment. I am also able to perform tasks delegated to me without close supervision, with a proven track record of leading high - performing teams, driving operational excellence, and achieving strategic objectives. Adept at fostering collaboration, optimizing processes, and delivering results in fast- paced environments, with my strong points being leadership, communication, and problem solving skills. My experience includes but is not limited to- Proficiency in Microsoft Office Road and Inbound Sales Management Telemarketing Supervisor Petty Cash Management Inventory management Accounts Receivable/Payable. With my experience and your training I can positively say that I will be able to efficiently be an asset to your organization. Functional Skills: Diligent Responsible individual Flexible approach to my work Ability to cope with pressure and deadlines. Self-Motivated Excellent Leadership Qualities Strong Analytical Skills, Problem Solving Skills and Critical Thinking Qualities Time Management Ability to work in/with a team Executive Assistant with diverse background in business management. Facilitates multiple projects simultaneously. Considered valuable, punctual employee with outstanding calendaring.

Overview

21
21
years of professional experience

Work History

Executive Assistant

Sandals Resort International
Jamaica
01.2023 - 01.2024
  • Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
  • Maintaining comprehensive and accurate records
  • Performing minor accounting duties
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
  • Answering phone calls in a polite and professional manner
  • Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department and scheduling flight arrivals and departures
  • Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters.

Managing Director

BAYLOGIC COURIERS
Jamaica
01.2019 - 01.2023
  • Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations
  • Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA
  • Responsible for overall operational management and performance of Hub and delivery operations
  • Assign delivery to couriers according to schedules and route plans
  • Ensure that the process and employees are working smoothly and efficiently
  • Achieve KPI & SLA of delivery & pickup commitment
  • Supervise staff to ensure that safety best practices are being followed while handling shipments
  • Train and develop industry best practices and SOPs to operations and customer service team members
  • Evaluate all aspects of employee performance and provide coaching or discipline as needed
  • Provide operations staff with guidance and support to cope with volume growth
  • Reassign responsibilities based on change in volumes or geography.

General Manager

MAZION STUDIOS
Jamaica
01.2016 - 01.2019
  • Book spaces needed by clients
  • Ensure that the equipment is in working order before and after use
  • Liaise with engineers that may be needed for clients' projects
  • Create attractive and effective marketing campaigns for the studio
  • Prepare invoices for clients
  • Book cleaning services as needed.

DIGICEL TRINIDAD AND TOBAGO LIMITED
01.2011 - 01.2013
  • Resolve External Customers / Dealer complaints / Internal CC staff, queries and or other issues and concerns received at the Customer Care Front Office via walk-in customers, the telephone, post or electronic medium
  • Evaluate and make recommendations to increase benefits for both customers and the organization
  • Resolve customer queries
  • SIM Replacements Bill Payments
  • Postpaid Activations, Conversions & Termination Handset Technical Queries
  • Resolve customer queries through the use of MINSAT AND E-Care Applications
  • Daily reports on activities.

Sales Team - Co - Ordinator / Supervisor

VASHAS FOODS
01.2010 - 01.2012
  • Processing Tender Documents ensuring that Tenders are responded to in a timely and effective manner
  • Creating and Editing Quotations
  • Processing Invoices where the P.O and Delivery notes have been supplied
  • Keeping in contact with all our External Customers and ensuring that they are satisfied with the Service the Company has provided thus far
  • Ensuring that new business and new contracts are sourced and brought in for Company Growth and Expansion
  • Inventory on Warehouse Stock taking/monitoring
  • Keeping up to date with new and upcoming Contracts that suit the type of Service we offer and Setting up Site visit appointments
  • Ensuring that all other relevant administration duties, including proper filing and documentation processes are completed accurately and in a timely manner.

Sales Team Supervisor /Telesales

Caribbean Tech Trendz Limited
01.2007 - 01.2010
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information.

Administrative Assistant

Gulf Petroleum Services Company Limited
01.2003 - 01.2005
  • Provides administrative support to ensure efficient operation of the office
  • Answers phone calls, schedules meetings and supports visitors
  • Carries out administrative duties such as filing, typing, copying, binding, scanning etc
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results
  • Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
  • Exhibits polite and professional communication via phone, e-mail, and mail
  • Supports the team by performing tasks related to organization and strong communication
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
  • Provides information by answering questions and requests
  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
  • Contributes to team effort by accomplishing related results as needed.

Education

Barrackpore Senior Comprehensive School

Skills

  • Diligent
  • Responsible individual
  • Flexible approach to my work
  • Ability to cope with pressure and deadlines
  • Self-Motivated
  • Excellent Leadership Qualities
  • Strong Analytical Skills
  • Problem Solving Skills
  • Critical Thinking Qualities
  • Time Management
  • Ability to work in/with a team
  • Risk Management
  • Meeting planning
  • Administrative Support
  • Schedule Management

References

  • Robert Thomas, Property Developer, 18763876920
  • Gerald Ragbir, Sales Manager at Vasha Foods, 18683851312
  • Marsha Cooper, Operations Analyst Assistant at Directv, 18687053531
  • Donny Ramadathsingh, CEO, Caribbean Tech Trendz Limited, 18686782885

Timeline

Executive Assistant

Sandals Resort International
01.2023 - 01.2024

Managing Director

BAYLOGIC COURIERS
01.2019 - 01.2023

General Manager

MAZION STUDIOS
01.2016 - 01.2019

DIGICEL TRINIDAD AND TOBAGO LIMITED
01.2011 - 01.2013

Sales Team - Co - Ordinator / Supervisor

VASHAS FOODS
01.2010 - 01.2012

Sales Team Supervisor /Telesales

Caribbean Tech Trendz Limited
01.2007 - 01.2010

Administrative Assistant

Gulf Petroleum Services Company Limited
01.2003 - 01.2005

Barrackpore Senior Comprehensive School

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Tia Renee Mahabir