Tiffani Charles

• Organize and coordinate wedding ceremonies, receptions, and rehearsals.
• Develop detailed timelines for each wedding event to ensure tasks are completed on schedule.
• Research venues and vendors to find the best options for clients within budget.
• Assist couples in selecting invitations, favors, dresses, tuxedos, etc.
• Oversee set-up of reception sites prior to events to ensure everything is ready.
• Monitor budgets throughout the planning process to ensure costs stay within limits.
• Perform day-of coordination duties, such as checking in vendors and managing the timeline.

• Develop and maintain relationships with clients to ensure optimum client satisfaction.
• Manage all clients' bookings, site visits, and events.
• Manage property-related projects, i.e., the maintenance of the building.
• Manage all social media platforms and assist with marketing.
• Plan and execute booths at conventions/events to promote the venue.
• Delegate work to staff, setting priorities and goals.
• Plan and manage events hosted by Casters Cove.
• Accounting and day-to-day administrative duties.
• Assist in the development of client service strategies, policies, and procedures.
• Prepare reports on all revenues and expenses of the business.

• Assisted the President with personal and business transactions.
• Paid monthly invoices related to Guardian Life's property investments.
• Maintained filing system for important documents such as contracts and invoices.
• Prepared the President's Credit Card Expense Report.
• Prepared bank reconciliations for Guardian Life's property investments.
• Prepared Variance reports based on the company's yearly/monthly budgets.

Customer Service Representative - 05/2018 to 02/2020

• Conducted non-cash transactions at the branch.
• Updated customer contact information in the system database.
• Answered office phone and emails to schedule appointments and answer customers' questions.
• Prepared manager's cheques and wire transfers.
• Facilitated debit/ credit card fraud reported by customers
• Assisted customers with queries on their account and provided bank statements if requested.

Cheque Book/ Card Custodian - 02/2020 to 06/2020

• Replaced, canceled, or renewed customer debit or credit cards.
• Assisted customers with placing orders for cheque books, credit cards.
• Placed orders with an external cheque book company: received and sorted orders for customer collection.
• Liaised with the Credit Card Centre.

Securities Clerk - 07/2020 to 09/2021

• Corresponded with customers and conferred with coworkers to input security documents on the bank's securities database.
• Recorded security transactions (Mortgage Bill of Sale, Deed of Mortgage, Deed of Release).
• Prepared proposals for customers' overdraft facilities.
• Assisted loan officers with loan transactions.

• Provided administrative support to the receptionist.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Maintained an organized filing system of confidential client information in accordance with company policy.