Tiffany Duberry
Precision Air Control
Arima
20
years of professional experience
Operations specialist prepared for this role with deep experience in coordinating logistics and managing schedules. Strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking.
Work History
Assistant Operations Dispatcher
1 Year 6 Months- Enhanced operational efficiency by coordinating technician dispatch for daily assignments.
- Monitored and prioritized service requests to optimize workflow efficiency.
- Communicated effectively with customers and staff to resolve operational issues swiftly.
- Coordinated scheduling of service jobs and allocated tasks to technicians to enhance operational efficiency.
- Executed data entry and maintained database records with precision.
- Facilitated training and coaching processes for new hires to enhance onboarding effectiveness.
- Supported continuous improvement initiatives by identifying areas for optimization within the dispatch process.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Provided customers with information on products and services.
- Facilitated sourcing of materials essential for task execution.
- Handled a manageable number of calls each day to maintain operational efficiency.
Administrative Assistant
6 Years 10 Months- Oversaw customer interactions in both walk-in and call-in scenarios to enhance service experience. Managed customer engagement through direct interactions and telephone communications.
- Organized and filed all paperwork to ensure efficient document management.
- Managed all incoming calls and efficiently transferred to appropriate personnel.
- Addressed customer needs and resolved grievances to enhance overall satisfaction.
- Facilitated collaboration among cross-functional teams to address departmental needs.
- Supported diverse administrative tasks to streamline office processes.
- Supported project teams by analyzing and clarifying project drawings to ensure accuracy.
- Drafted and submitted tenders and quotations to secure customer contracts.
- Facilitated project planning processes to ensure alignment with organizational goals.
- Documented job performance of technicians within the company system to ensure accurate record-keeping.
- Facilitated sourcing of materials essential for task execution.
- Facilitated various project management functions to enhance team efficiency.
Office Clerk
9 Years 9 Months- Managed the day to day operations of the office.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer based filing system.
- Responded to internal and external request for information.
- Organized and submitted Health Surcharge details to Board of Inland Revenue and NIS, ensuring compliance with regulations.
- Cleaned and organized reception area to create a welcoming environment for visitors.
- Tracked and recorded expenses while reconciling accounts to uphold accurate and compliant financial records.
- Processed bi-weekly payroll for over thirty employees, ensuring timely and accurate compensation.
- Organized and submitted details relating to Health Surcharge to the Board of Inland Revenue and NIS to the National Insurance Board.
Office Clerk
1 Year 10 Months- Managed daily office operations to ensure smooth workflow.
- Compiled and organized payroll information for timely processing.
- Cleaned and organized reception area daily to ensure a welcoming environment for visitors.
- Organized and submitted details relating NIS to the National Insurance Board.
Cashier/ Food Preparation
2 Months- Processed customer transactions accurately for food items purchased.
- Prepared food items efficiently to meet customer demand.
- Maintained clean and safe environment for staff and customers.
Education
BBA - Business Management
Skills
Dispatching procedures
Operational reporting
Scheduling expertise
Logistics coordination
Resource allocation
Database management
Customer service
Employee tracking
Time management
Multitasking skills
Customer service-oriented.
Service dispatch management
Conflict resolution
Meeting minutes
EXTRA CURRICULAR ACTIVITIES
Reading Team Sports Community group involvement Interacting with people Reading Team Sports Community group involvement Interacting with people
Hobbies
Hiking
Reading
Sports
Timeline
Assistant Operations Dispatcher
Precision Air Control
02.2025 - CurrentRead More
Administrative Assistant
Precision Air Control
10.2019 - CurrentRead More
Office Clerk
Ottis Construction Services Limited
04.2009 - 01.2019Read More
Office Clerk
F.E King Electrical Limited
06.2007 - 04.2009Read More
Cashier/ Food Preparation
Pizza Boy’s Limited
06.2006 - 08.2006Read More
University of the Southern Caribbean
BBA from Business Management
Read More